About us

We look after our customers every day with energy and services

Making a difference

There’s more to us than gas and electricity

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

Careers

Our people are our best asset: everyone has a role to play in driving us forward

There’s nearly 30,000 of us. And some of us have worked our way up from apprenticeships and trainee schemes.

Codes of practice

We work to a set of standards to make sure we’re always doing the right thing

We’ve got guidelines for everything from handling complaints to being more energy efficient.

Meet our Chief Executive

Mark Hodges, Chief Executive, British Gas

Mark Hodges
Chief Executive, British Gas

Treating customers fairly

British Gas is focused on treating customers fairly. We set high standards of fairness and we put our customers at the heart of everything we do.

Our fuel mix

Detailed information about the fuels used to generate electricity

All suppliers, including British Gas, are required to provide information about the mix of fuels used to generate the electricity supplied to their customers as well as its environmental impact.

Known as the Fuel Mix Disclosure, we must publish this information annually. The table below shows the British Gas Fuel Mix Disclosure for the period 1st April 2016 to 31st March 2017.

British Gas Fuel Mix Disclosure for the period

Coal

British Gas

11%

UK Average

9%

Natural gas

British Gas

35%

UK Average

44%

Nuclear

British Gas

10%

UK Average

21%

Renewables

British Gas

40%

UK Average

24%

Other fuels

British Gas

4%

UK Average

2%

CO 2 emissions

British Gas

252 g/kWh

UK Average

254 g/kWh

High-level radioactive waste

British Gas

0.0007 g/kWh

UK Average

0.0015 g/kWh

Investor relations

We’re part of Centrica PLC

We share the same values, principles and vision for the future that shape how we work every day. So their investor relations site is the best place to go for all the in depth, up-to-date information you’ll need.