Access for all
We're working to make sure everyone can use our website.
At British Gas, we work hard to provide products and services that are helpful for all our customers.
The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.
We know there isn't a one-size-fits-all approach to making our site accessible.
So if you're having problems using this site, please let us know. We'll try to find a way for you to access our content.
Other ways we can help
We offer a range of extra support services for customers with additional needs, including:
- Bills and correspondence in large print, Braille, or audio format
- Advance notice if your energy supply is going to be interrupted
- Quarterly meter reads for households who are unable to access their meter
- Video Relay for British Sign Language (BSL) users
Video Relay for British Sign Language users
We have partnered with SignVideo to offer a Video Relay service for BSL users. The service is free to use and is available Monday to Friday 9am-5pm.
How to use Video Relay
Connect to a SignVideo interpreter and let them know you would like to talk to British Gas. They will then interpret your conversation with a British Gas Advisor.
How to set up (the technical stuff)
Before using the service, you will need to make sure you have a PC, Mac or smart device with a webcam and a good internet connection:.For the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed. Your internet connection can be any of the following:
- 3G,4G,5G mobile network
- Plugged in Broadband/ethernet
Accessibility tools to enhance your experience
We have also partnered with Recite Me who provide an online toolbar which contains a number of different assistive technologies that could aid you when using our website.
How to use the toolbar
The toolbar will be available shortly across all pages within the website. To activate the toolbar click on the accessibility tools link that will appear in the top navigation of the page. The toolbar will then appear enabling you to utilise as you see fit.
More information on the various options can be found within this user guide.
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We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.
 Monday to Friday: 9am - 5pm.