Access for all

We're working to make sure everyone can use our website.

At British Gas, we work hard to provide products and services that are helpful for all our customers.

The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.

Having problems?

We know there isn't a one-size-fits-all approach to making our site accessible.

So if you're having problems using this site, please let us know. We'll try to find a way for you to access our content.

Other ways we can help

We offer a range of extra support services for customers with additional needs, including:

  • Bills and correspondence in large print, Braille, or audio format
  • Advance notice if your energy supply is going to be interrupted
  • Quarterly meter reads for households who are unable to access their meter
  • Video Relay for British Sign Language (BSL) users

Video Relay for British Sign Language users

We have partnered with SignVideo to offer a Video Relay service for BSL users. The service is free to use and is available Monday to Friday 9am-5pm.

Sign Video logo

How to use Video Relay

Connect to a SignVideo interpreter and let them know you would like to talk to British Gas. They will then interpret your conversation with a British Gas Advisor.

How to set up (the technical stuff)

Before using the service, you will need to make sure you have a PC, Mac or smart device with a webcam and a good internet connection:.For the best experience with SignVideo, we advise having a minimum 2mbps upload and download internet speed. Your internet connection can be any of the following:

  • 3G,4G,5G mobile network
  • Plugged in Broadband/ethernet
  • WiFi

Accessibility tools to enhance your experience

We have also partnered with Recite Me who provide an online toolbar which contains a number of different assistive technologies that could aid you when using our website.

Recite Me company logo

How to use the toolbar

The toolbar will be available shortly across all pages within the website. To activate the toolbar click on the accessibility tools link that will appear in the top navigation of the page. The toolbar will then appear enabling you to utilise as you see fit. 

More information on the various options can be found within this user guide.

Contact us

To find out more, visit the Priority Services page or ring us on:

0800 072 8625.[1]

If you use a textphone, you can contact us on 18001 0800 072 8625[1].

Or you can write to us:

British Gas,
PO Box 227,
S98 1PD


We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.

[1] Monday to Friday: 9am - 5pm.