Access for all

We're working to make sure everyone can use our website.

At British Gas, we work hard to provide products and services that are helpful for all our customers.

The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.

Having problems?

We know there isn't a one-size-fits-all approach to making our site accessible.

So if you're having problems using this site, please let us know. We'll try to find a way for you to access our content.

Other ways we can help

We offer a range of extra support services for customers with additional needs, including:

  • Bills and correspondence in large print, Braille, or audio format
  • Advance notice if your energy supply is going to be interrupted
  • Quarterly meter reads for households who are unable to access their meter
  • Video Relay for British Sign Language (BSL) users

Video Relay for British Sign Language users

We have partnered with SignVideo to offer a Video Relay service for BSL users. The service is free to use and is available Monday to Friday 9am-5pm.

How to use Video Relay

Connect to a SignVideo interpreter and let them know you would like to talk to British Gas. They will then interpret your conversation with a British Gas Advisor.

How to set up (the technical stuff)

Before using the service, you will need to make sure you have a PC, Mac or smart device with a webcam using IE9-11 or Firefox for Windows, Safari for Mac and a bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended). If this is your first time, you will need to download a SignVideo one-off Live plug-in.

Contact us

To find out more, visit the Priority Services page or ring us on:

0800 072 8625.[1]

If you use a textphone, you can contact us on 18001 0800 072 8625[1].

Or you can write to us:

British Gas,
PO Box 227,
Rotherham
S98 1PD

 


We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.

[1] Monday to Friday: 8am - 6pm, Saturday: 8am - 6pm.