Access for all

We’re working to make sure everyone can use our website.

At British Gas, we work hard to provide products and services that are helpful for all our customers.

The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.  

Having problems?

We know there isn’t a one-size-fits-all approach to making our site accessible. Different people need different things.

So if you’re having problems using this site, please let us know. We’ll try to find a way for you to access our content.

The confidential register

We keep a confidential register to make sure we take all the needs of our eligible energy customers into account.

Getting in touch

Call us on

0800 072 8625

Our opening hours are:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm

We’re closed on Sundays and Bank Holidays.

If you're deaf or have difficulty hearing

Textphone us on
18001 0800 072 8625

If you're visually impaired

These are the details to use if you’d like your bill or any other documents in a different format – like large print, Braille or audio tape.

Or you can write to us:

British Gas,
PO Box 227,
S98 1PD