Access for all

We're working to make sure everyone can use our website.

At British Gas, we work hard to provide products and services that are helpful for all our customers.

The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.  

Having problems?

We know there isn't a one-size-fits-all approach to making our site accessible.

So if you're having problems using this site, please let us know. We'll try to find a way for you to access our content.

Other ways we can help

We offer a range of extra support services for customers with additional needs, including:

  • Bills and correspondence in large print, Braille, or audio format
  • Advance notice if your energy supply is going to be interrupted
  • Quarterly meter reads for households who are unable to access their meter

To find out more, visit the Priority Services page or ring us on 0800 072 8625.

Our opening hours are:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm

We're closed on Sundays and Bank Holidays.

If you use a textphone, you can contact us on 18001 0800 072 8625.

Or you can write to us:

British Gas,
PO Box 227,
S98 1PD