At British Gas, we work hard to provide products and services that are helpful for all our customers.
The same goes for our website. We want everyone to be able to use this site, including people with sight, hearing and physical disabilities.
We know there isn’t a one-size-fits-all approach to making our site accessible. Different people need different things.
So if you’re having problems using this site, please let us know. We’ll try to find a way for you to access our content.
We keep a confidential register to make sure we take all the needs of our eligible energy customers into account.
Call us on
Our opening hours are:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm
We’re closed on Sundays and Bank Holidays.
If you're deaf or have difficulty hearing
Textphone us on
18001 0800 072 8625
If you're visually impaired
These are the details to use if you’d like your bill or any other documents in a different format – like large print, Braille or audio tape.
Or you can write to us:
PO Box 227,