Before the big day

Use our checklist to make sure you've got all the essentials covered before the big day.

Remember to move your energy
and home services

If you're a British Gas customer you'll need to move your energy account to your new home or give us your final meter readings and a forwarding address.

You can let us know about your move up to 28 days before it happens with our easy online service.

6 weeks to go

  • Tell your landlord: If renting, give your current landlord enough notice of your move.
  • Hire a removal van: Pick a removal firm and set a date for the move or enlist friends to help.
  • Insure your valuables: Make sure any valuable possessions are fully insured in transit.
  • Key details: Notify the removal firm of details they need to know about your new home e.g. parking restrictions.
  • Donate or sell: Sort through items you don't want to take and donate them to a charity shop or sell them.
  • Storage: Arrange storage for any items that you won't be taking with you straight away.

4 weeks to go

  • Electoral register: Make sure you change your address on the electoral register and switch your council tax.
  • Home Insurance: Check your home insurance to make sure you're covered from the day you move.
  • Internet and TV: Get in touch with your internet, TV and telephone providers to let them know about the move.
  • Utilities: Don't forget to let your utilities companies know your moving date. This includes things like water rates.
  • Redirect mail: You can save yourself some stress by setting up a Royal Mail redirect service for 3, 6, or 12 months.
  • Start packing: Now is a good time to start packing your non-essential items into boxes.
  • Energy and boiler care: You can tell most energy suppliers in advance that you're moving home if you already know your move date. 

1 week to go

  • Arrange a sitter: If you have children or pets, it's a good idea to find someone to look after them on your moving day.
  • Doctor and dentist: If you're moving to a new area, you should register with a local doctor and dentist.
  • Spare keys: Retrieve any spare keys that you have given to friends, family or neighbours.
  • TV licence: Get in touch with TV licensing to change your address. You can do this easily online.
  • New keys: Contact your estate agent to arrange a suitable time to collect the new keys.
  • Key people: Update your address with key contacts like your employer, DVLA, bank or building society.
  • Money: Don’t forget about your credit card, pension and insurance providers or any investments you may have.

Already moved?
Before you get cosy...

  • Meter readings: If you haven't already, write down your gas and electricity readings.
  • Heating: Set the heating for your comfort and get a Gas Safe-registered engineer to check your appliances.
  • Electrics: Check all electrical appliances are working. Contact a qualified electrician if you're unsure.
  • Energy efficiency: If you are interested in making your home energy efficient, please call us on 0800 048 0202.*
  • Emergencies: Familiarise yourself with the main fusebox, water and gas mains valve. Plan a quick escape route for emergencies.
  • Safety checks: Ensure you have working smoke and carbon monoxide alarms fitted. Also check for a fire blanket in the kitchen and make sure you have planned a quick escape route for emergencies. 
  • Security: Make sure all windows and door locks are secure.
  • Bin day: Last, but not least, check with your local council to find out when they collect the bins.

We're here to help

Frequently asked questions

Can I cancel my energy accounts or my services agreement if I'm moving out?
Yes, just use our online service to tell us the date of your move, where you'd like your final correspondence sent and what products and services you do want to transfer or cancel.
Can I add a new address?
Yes, if you need to add an additional address or have bought a second home that we already supply we'll need to speak to you to get everything set up. Please give us a call and we'll sort things out for you.
How do I let you know that I need to add or remove a tenant off the bills?
If you are a landlord, a letting agent or a house builder, you can let us know about a move by using our online service.
What if I'm not moving home but want to change where my bills and letters get sent to?
If you want to change your billing, correspondence addresses or make amendments to a misspelt supply address you can just send us an email with the new address details. Or give us a call and we'll make the change for you.
Can I change the name on the account?
Of course, we'll need to speak to you if you want to change, add or remove someone to your account. Just send us an email and we'll be happy to help.
How much notice do I need to give and what do you need from me?
If you're a British Gas customer and you've just moved out or you're planning to move, you can give us up to 28 days notice before you move or anytime after you've moved. Just use our online service to tell us the date of your move, where you're moving to, what products and services you do want to transfer and your meter readings if you have them, if not don't worry we can still help.
What if I'm moving out of the UK?
If you're moving abroad, we'll need to speak to you about where to send your final bill. Please give us a call and we'll sort things out for you.

* Phone lines are open 8am-8pm Monday to Friday and 8am-6pm on Saturday. Closed on Bank Holidays. We record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines.