Need a cooking appliance repair?

Hob or oven not heating up properly? Microwave door broken? Whatever the problem, just book a visit by one of our appliance repair experts.
Already got cover? Access your online account

Hob or oven not heating up properly? Microwave door broken? Whatever the problem, just book a visit by one of our appliance repair experts.
Already got cover? Access your online account

Book a repair Book a repair

You don't need to be a British Gas customer to get help from our expert engineers

What type of cooking appliance is it?

Choose your appliance type to learn more and book your repair.

Hob
Oven
Cooker
Microwave

Let's get your hob fixed

Choose a one-off repair – or add cover for any future repairs you'll need.

Hob illustration

One-off Repair

For the first 45 mins

£125
Every 15 mins after that:
£35

For Gas

£45

For Electric

Simple one-time payment, no hidden costs

Repair + Cover

£99 + from £2.23 monthly

£0 repair excess

£99 + from £1.14 monthly

£60 repair excess

Monthly payments include your repair plus a year's cover

Additional information
Book a hob repair

Not sure which option to choose?

Keep things simple with a one-off repair – or protect yourself against future breakdowns with Repair + Cover.


One-off Repair

Fixed price quote from £125

Simple one-time payment, no hidden costs

What's included?

  • Expert engineer repair​
  • All parts and labour
  • 12-month guarantee on repair
  • Future repairs for any unrelated faults

Repair costs

Your engineer will give you a fixed-price quote based on how long the repair will take. If you decide not to go ahead with the repair, all you'll pay is £125.

For the first 45 mins

£125

Every 15 mins after that:
£35

For Gas

£45

For Electric

Repair + Cover

£99 upfront + from £1.14 a month

Monthly payments include your repair plus a year's cover

What's included?

  • Expert engineer repair​
  • All parts and labour​
  • 12-month guarantee on repair​
  • 1 year cover for future appliance repairs​
  • No fix, no fee​
  • Accidental damage​
  • Any appliances not bought in the UK​
  • Any appliance that wasn't new when it was bought (except appliances that were in the property when you moved in)​
  • Wine coolers, cooker hoods and extractor fans​
  • Appliance(s) designed for commercial use​

Repair + Cover costs

Choose the level of excess you want

£99 upfront
+ from £1.14 a month

£60 excess for future repairs

£99 upfront
+ from £2.23 a month

£0 excess for future repairs

Additional information

We also fix

If you ever need our help with other appliances around the home, just book a repair online.

Why choose British Gas?

If you ever need our help with other appliances around the home, just book a repair online.

Book a repair

Frequently Asked Questions

Why does my electric hob always seem to stay at the same temperature?

If the temperature of your electric hob stays the same even when you adjust the dials, it could be a problem with the internal thermostat. Your engineer will be able to tell you if this part needs to be cleaned or replaced.

Book a repair

Why doesn’t my electric hob heat up?

The number one reason why an electric hob doesn’t heat up is a lack of power. This could be something as simple as a power surge causing the timer to blow. If your cooker is getting power but not actually heating up, it could be due to an issue with the heating element.

Why doesn’t the flame on my gas hob ignite?

This is a common problem and normally a sign that there's something disrupting the flow of gas to the hob. Give the hob a good clean and make sure the covers are on properly to see if that helps. If it doesn't, let us know and we'll send over an expert engineer to take a look and see if there's an issue with your gas supply.

Additional information

  1. Prices may vary depending on where you live and which appliance you need repaired.