How healthcare rm supports Centrica Health and Wellbeing

health and wellbeing

healthcare rm has been providing Centrica (the parent company of British Gas) with an integrated Health and Wellbeing service since August 2016. healthcare rm isn’t a traditional occupational health provider; they provide a unique proposition delivering clients with solutions integrating health at both the personal and organisational level.

healthcare rm holistically supports our people in all aspects of their health and wellbeing; providing a one-stop shop, user-friendly pathway.  Those who access the services are assessed as a whole person, taking into account physical, psychological, social, occupational and lifestyle risks. This is to identify the underlying cause of health conditions and any immediate issues that may be impacting on health and wellbeing both at work and at home.

The aim of the Centrica MyHealth service is to support our people in every aspect of their health; from sickness absence through to personal wellbeing. This is achieved by using a multi-disciplinary team of case managers and experts such as physiotherapists, nurses, nutritionists and exercise therapists to ensure our people receive the right support and guidance from the most appropriate health and wellbeing expert at the right time.  healthcare rm also provides a confidential psychological support line to employees and their dependants.

The MyWellbeing programme at Centrica aims to reach the business on a global basis and is proactive and preventative.  Designed with a top-down approach using sickness absence data collected from our human resources platform, and a bottom-up approach understanding wellbeing needs identified by the different business areas, this lets us focus on building targeted programmes and interventions rather than providing a generic wellbeing programme.

The Centrica MyWellbeing programme aims to create a proactive culture of individual ownership and responsibility for health and wellbeing by providing our people with the tools, resources and benefits to enable and encourage them to do so. The programme focuses on the art of the possible; making small, achievable changes can have a significant positive impact on health and wellbeing, performance at work and overall quality of life.

We have a diversity of job roles from field-based engineers to office-based customer advisers and each of those job roles poses a unique challenge in terms of service delivery and engagement. A wide variety of mediums are used to deliver and support the Health and Wellbeing programme; from online tools, workshops and 1-2-1 coaching, to attending face to face meetings and engaging with global health and wellbeing initiatives.

Tips to help support colleagues:

Get moving more. Consider walking meetings or shorter meetings and encourage people to stand for all or part of the time. Lunchtime walking groups are a low-cost option too. Even if a person has a physically active job, it’s still good to move in different ways.

If you’re lucky enough to have a staff canteen, provide healthy (and tasty) options to encourage positive nutritional choices. In smaller companies perhaps offer fresh fruit and in meetings ditch the biscuits for healthy snacks or fruit. Offering herbal teas is a good option to help reduce caffeine intake during the working day. Reducing the simple sugars and caffeine helps to increase energy levels, improve concentration and productivity!

Create a positive mental health culture. Providing a supportive environment will encourage individuals to seek support and get intervention sooner.

Lead by example. Wellbeing should never be a ‘tick box’ exercise. To create engagement and a change in culture, management must lead the way with actions. Change doesn’t happen overnight and for most people, making and maintaining lifestyle changes takes time, focus, encouragement and support.  Keep your Wellbeing messaging simple, keep the support going and avoid overloading your people with too much information.

Learn more about how healthcare rm could support your business

The views, opinions and positions expressed within the British Gas Business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas Business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. For more information about the mix of fuels used to generate our electricity simply visit You can find information about how to make a complaint at