Business boiler breakdowns
Choose a one-off repair or our repair and care service
You choose the option that’s right for your business. You don’t have to be a British Gas customer to use our business repair services. All prices quoted exclude VAT and VAT will be charged at the current VAT tax rate of 20%.
|One-off repair from £79.00*||Repair and care fixed price repair £99 + care from £23 per month**|
How the National Distribution Centre helps our customers
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“We are the central distribution centre. We have about 13,000 field-based customers; they range from gas engineers, to plumbers, to electricians. Various companies, PH Jones, Dyno-Rod, who are all part of the Centrica network.
We supply all field operatives with pretty much everything they need to do their job, so we’ve got 40,000 stock lines here. They range from gas parts, to electrical parts, to consumables. Anything that the operative needs, we supply from here.
If you think about click-and-collect, we’ve been operating that model for about 16 years now and our main partner is Royal Mail. So an engineer orders their part, we prepare that part for distribution, the last vehicle leaves this site at 10.30pm every evening, and then that will arrive at a Royal Mail distribution centre for about 7.45am. Royal Mail do about 14,000 miles every evening for us.
We opened 10 years ago and we’ve got some long standing people. A mixture of ages, a mixture of genders and it just makes for a really wholesome environment to work in. Ultimately we are servicing our customers, so we pride ourselves on getting anything, anywhere in the country within a reasonable amount of time.
And what sets us apart from all of our competitors is that when the merchants are closed on Christmas Day, Boxing Day and every bank holiday in the year, we’re still open for business.”
Get in touch with our specialist business repair team
Call us free on 0800 294 8563
Open 24 hours a day, 365 days a year.
Frequently asked questions
Q. Do you fix every type of boiler?
A: Our highly trained engineers can repair nearly every type of gas boiler. We don’t fix oil boilers, electric boilers, and solid fuel boilers.
Q: Will your engineer fix my business boiler in one visit?
A: It depends on what the problem is, but we’ll always do our best. Our engineers carry lots of parts in their vans. If we don’t have the part, we’ll order it from our National Distribution Centre and the part will usually be available the next day.
Q. What should I do if I already have a Careplan 2, 2S, 3 or 3S agreement?
A: You don’t need repair and care or a one-off repair. You can book a repair by calling the Careplan customer helpline on 0800 294 8562. We’re here all day, every day to help.
Q. What should I do if I have a boiler breakdown in my home?
A: Just give us a call on 0800 975 1918 and one of our home team will help you. We’re here all day, every day to help.
One-off repair service and repair and care
**Price of £23 per month is based on a boiler under 40 kW for a Careplan 3 agreement and will be for your boiler only. The price you’ll pay will vary based on business location, and the type and size of the boiler you have.
Careplan terms and condition (pdf, 219kb) apply. Please read these carefully because exclusions apply. All prices quoted exclude VAT and VAT will be charged at the current rate of 20% in addition of the price. We will complete a first inspection to check the details you’ve provided are correct. If we find any problems during the initial inspection, we may be required to change your contract and you may have to pay an additional cost. If you choose to cancel your contract, we may charge reasonable costs incurred to date and certain cancellation charges will apply including applicable Careplan charges and a cancellation charge of £150 (if you cancel within 12 months of the contract). This is contribution towards costs we have incurred in respect to your repair but not yet recovered.