How much will it cost to get a new gas/electricity connection?
What should I do if my boiler breaks down?
My account is in credit, how do I get a refund?
What is my MPAN/MPRN/meter serial number and where can I find it?
I can't log into my online account
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Know your 'Amperes' from your 'Watthours' with our guide to energy terms.