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It may be quicker to get your questions and queries answered by going to our Help and Support.

Help and Support Get all the assistance you need

In our Help and Support section, we've got various ways to solve your queries. You can:

  • Talk to a Live Chat agent
  • Use Cosmo, our virtual assistant, to help you with queries
  • Solve common everyday problems on our Tips and Guides
Go to Help and Support

Still need to get in touch?


For Energy call 0330 100 0056 1

Our team members are available between Monday to Friday, 9am-5pm

Call us

Home Services

For Home Services call 0333 009 5784 1

Our team are available between Monday to Friday, 9am-5pm

For emergencies we're here 24 hours, 7 days a week

Call us

Home Services and Energy enquiries

  1. Calls are recorded for training and monitoring purposes.