First for service
Whether you’re looking to register additional business sites quickly, reduce costs or become more energy efficient, our range of services are designed to fit the specific needs of your business.
Changing your energy supplier should be simple. That’s why you’ll get a dedicated registration team to make sure your whole transfer process runs smoothly. In fact, we pride ourselves on having all your sites registered on your contract start date.
How it works
- A warm welcome from our registration team – experts dedicated to handling your transfer and supporting you throughout your registration.
- Choose from a range of billing options and set up preferences to suit your business.
- Keep track of how we’re progressing with regular updates to suit your needs.
- We’ll talk you through the different ways to collect your meter readings. In person, online, by email, phone or smart meter.
- Your support team will be focused on registering all of your business sites in time for your contract start date. Our track record in this area is 100%.
- We work hard to make sure that all your supply start dates harmonise with our contract start dates which means consistent bills from day one. Our current success rate is 100%.
Support you can trust
- Always available, with 98% of calls answered in under 10 seconds.
- Email response to all queries within 24 hours.
- Consistent SLA given to each query type, and one we can commit to.
- Regular email updates so you don’t have to spend time checking progress.
Work with sector specialists
We have used our industry knowledge to build dedicated sector teams. So when you work
with us, you’ll have a support network that is experienced in dealing with the issues that are important to you and your business.
How it works
- Dedicated Customer Relationship Managers provide specialist support based on an understanding of your industry issues.
- We can proactively support you using our knowledge and understanding of customer needs.
- Our service is built around people who understand your needs, so we aim to resolve your queries first time.
Over time your energy needs will change. That’s why each year we review your portfolio with you. And because we understand how valuable your time is, each review is arranged to meet your business needs.
How it works
- View a detailed report highlighting all the sites in your portfolio.
- Understand your current credit or debt position.
- Get comprehensive billing analysis for the last 12 months detailing key trends.
- Review your query log for the last 12 months to identify items raised and analyse the root cause.
Sharing cross-sector industry experience to support you
How do we get results? By focusing all our efforts on being the best energy partner for your business. Every day, we help organisations across a wide range of sectors including public sector, property management, retail, education, utilities and telecoms, hotels and leisure, pubs and restaurants, charities, automotive and manufacturing, and social housing.
Find out more
If you’re interested in our services, or would like to know more
Or call 0845 070 3720,
Monday to Friday 8:30am to 5pm.