Get your air source heat pump covered
Protect yourself from breakdowns and surprise repair bills with our heat pump cover. Specific brands only.
Protect yourself from breakdowns and surprise repair bills with our heat pump cover. Specific brands only.
Air source heat pump.
HomeCare One
Cover your heat pump against faults and breakdowns - and get an annual service included too.
Cover includes:
-
Annual service
Repairs to heat pump and controls
£34.99 a month
Air source heat pump.
HomeCare Two
Get extra peace of mind by covering your heat pump and your whole central heating system too.
Cover includes:
-
Annual service
Repairs to heat pump and controls
Central heating repairs
£42.99 a month
Our cover includes
Annual service
We’ll check your heat pump’s working efficiently every year.
Unlimited call outs
Whatever it takes to get things working, we have you covered.
All parts and labour
If we can’t repair any parts, we’ll replace them at no extra cost.
Does your heat pump use glycol?
Unfortunately, we don’t cover heat pumps containing glycol – an anti-freeze that’s sometimes added to protect against colder weather.
Why does it matter?
It’s harder to maintain glycol and needs regular checks. We can’t cover heat pumps with glycol, but we can service them.
Check your manual
Your heat pump's manual should say if it uses glycol.
Call your provider
If your manual doesn’t help, your installer should be able to tell you.
Why millions choose HomeCare
No more repair bills
Annual service included
A brand you can trust
Don’t just take our word for it...
We cover the top air source heat pump brands
Whatever the model, our engineers can keep your air source heat pump in great condition.
Important HomeCare documents
Frequently Asked Questions
How long does an air source heat pump service take?
An air source heat pump service can take two to three hours on average. Please call us on 0330 100 0543 if you want to talk more about it.
How often should I get my air source heat pump serviced?
It’s a good idea to get an annual service to make sure your air source heat pump works safely and efficiently. You usually need to get it serviced each year to keep your warranty valid too.
Do I need an annual service for my air source heat pump warranty?
Yes, you usually need an annual service to keep the warranty valid for your air source heat pump. Our expert engineers are fully trained in servicing heat pumps.
Who can carry out an air source heat pump service?
It’s important to get your air source heat pump service carried out by an engineer that’s qualified to work on air source heat pumps.
Can I check the identity of my engineer?
Of course. Our engineer will be wearing their ID when they arrive. But you can also confirm this by calling us on 0333 100 0543.
How quickly will an engineer take to arrive if I need a repair?
It depends on the seriousness of the issue. When you book, we’ll find out what the problem is and prioritise your repair according to the following three categories:
Emergency: if there’s no heating or hot water and this creates a medical risk for someone living in the property, we aim to get an engineer to you within two working days.
Priority: if you have no heating or hot water – or if you have a containable leak that’s not damaging your property – we aim to get an engineer to you within four working days.
Standard: this covers all other faults (e.g. dripping radiator). We aim to get you an engineer within seven working days.
Please note, working days are Monday to Friday. They don’t include weekends or public holidays in the part of the UK where you live.
How do I get in touch to talk about an air source heat pump service?
Our team are on hand - just call 0330 100 0543. Our opening hours are 9am-5pm, Monday to Friday.
What’s included
- Unlimited repairs to your Air Source Heat Pump
- All repairs to the controls that make the heat pump work, including the programmer, any thermostats – including Hive Thermostats (covering Hive Thermostat, hub and receiver) – motorised zone valves and central heating pump
- A replacement of the controls that make your heat pump work if we can’t repair them
- A first service or annual service
- Accidental damage
- Costs of up to £500 for alternative accommodation and travel if your home is unfit to live in as a result of your heat pump catching fire or exploding
- Replacement heat pump up to £15,000 from our approved panel, if it cannot be repaired and is up to 10 years old
- Replacements depend on safety, certification and any required planning or DNO approval
What’s not included
- Repairing or replacing your central heating system
- Claims within the first 14 days of the product start date
- We cannot insure your heat pump if your system contains glycol. However, we can provide you with a service option to ensure the heat pump is working efficiently
- Damage caused by limescale, sludge or other debris, if we’ve told you before that you need to carry out repairs, improvements or a British Gas Powerflush, or a similar process, but you haven’t done so
- Underfloor heating or any controls designed specifically for underfloor heating
- Blygold treatments, or applying corrosion protection
- Replacing or topping up your system inhibitor, unless we’ve removed it
- Any part of your heat pump and controls which directly supply a swimming pool
- Resetting your controls or replacing the batteries
- Diagnostic or repair to any solar power components or power supply issues connected to your heat pump
- Beyond economical repair - we will not replace your heat pump if you have made any changes to your home heating or electrical system since your heat pump was installed
What’s included
- Unlimited repairs to your air source heat pump
- All repairs to the central heating and hot water system on your property
- All repairs to the controls that make the heat pump work, including the programmer, any thermostats – including Hive Thermostats (covering Hive Thermostat, hub and receiver) – motorised zone valves and central heating pump
- A replacement of parts of your central heating system and the controls that make your heat pump work if we can’t repair them
- A first service or annual service
- Accidental damage
- Costs of up to £500 for alternative accommodation and travel if your home is unfit to live in as a result of your heat pump catching fire or exploding
- Replacement heat pump up to £15,000 from our approved panel, if it cannot be repaired and is up to 10 years old
- Replacements depend on safety, certification and any required planning or DNO approval
What’s not included
- Claims within the first 14 days of the product start date
- We cannot insure your heat pump or central heating system if it contains glycol. However, we can provide you with a service option to ensure the heat pump is working efficiently
- Damage caused by limescale, sludge or other debris, if we’ve told you before that you need to carry out repairs, improvements or a British Gas Powerflush, or a similar process, but you haven’t done so
- Underfloor heating or any controls designed specifically for underfloor heating
- Supply of curved or designer radiators
- Repair or replacement of electrical elements in radiators
- Blygold treatments, or applying corrosion protection
- Replacing or topping up your system inhibitor unless we’ve removed it
- Any part of your air source heat pump and controls or central heating system which directly supply a swimming pool
- Resetting your controls or replacing the batteries
- Diagnostic or repair to any solar power components or power supply issues connected to your heat pump
- Beyond economical repair - we will not replace your heat pump if you have made any changes to your home heating or electrical system since your heat pump was installed