The benefits of a HomeCare maintenance plan

What is a home maintenance plan?

A home maintenance plan, sometimes referred to as a warranty plan, helps you protect the systems and appliances that keep your home running. It covers repairs for boilers, central heating, kitchen appliances, electrics and plumbing – giving you a single point of contact when something goes wrong. Instead of searching for engineers and comparing repair costs yourself, simply contact us and we’ll arrange for one of our qualified engineers to fix the problem.

It’s important to note that HomeCare differs from standard home insurance. While insurance typically covers accidental damage, fire or flood, a home warranty plan focuses on sudden breakdowns or general wear-and-tear that happen naturally over time. Both can work together, but warranty plans are designed to handle the everyday issues that disrupt life at home.

How can I benefit from a HomeCare plan?

Lets take a closer look at how a HomeCare plan can benefit you...

Peace of mind in an emergency

HomeCare gives you help during stressful moments, especially when something fails without warning. If you lose heating or hot water, you can call us and one of our trusted engineers will be with you. Often, we can even get you expert help the same day. In fact, based on 2025 performance data, 80% of customers who contacted us before 11am received a same-day service.

Prevent unexpected repair bills

Unexpected repair costs can quickly mount - more than one system or appliance may fail at the same time, or you might need an out of hours emergency repair. Both of which are likely to exceed the price of a full year of HomeCare cover. However, with a home maintenance plan, the financial uncertainty is removed as your monthly payments include unlimited call-outs.

HomeCare even protects you by including both labour and standard parts for repairs covered under your plan. That means you know exactly what’s included, without being surprised by additional charges. For customers with multiple appliances covered, this becomes even more valuable.

HomeCare plans include annual boiler servicing

Included with our HomeCare plans is an annual boiler service. Regular servicing keeps your boiler working safely and efficiently, catching small issues before they turn into costly repairs. Booking a standalone service each year can be an added expense, so including it in your plan gives you peace of mind while protecting your heating system.

During the service, our engineers check all the main components of your boiler, cleaning internal parts and flagging any potential faults early. An expert service helps ensure your boiler continues to run reliably through the colder months – and can also help reduce energy bills by maintaining efficiency.

Receive 24/7 helpline support

HomeCare doesn’t stop at repairs. Whenever a problem arises, day or night, you can call our 24/7 helpline for advice. Our team will guide you through what’s happening, help you understand the next steps, and, if needed, arrange an engineer to visit. This support is especially useful for minor issues or when you need reassurance about what’s happening at home. Simply having someone available around the clock gives you the needed reassurance, whether it’s a small query about an appliance or a more urgent problem that needs immediate attention.

Benefit from unlimited call-outs

Another valuable feature of HomeCare is unlimited call-outs. Across the country, our engineers are ready to visit as often as you need without any extra cost for visits included in your plan. Whether you face a single breakdown or multiple smaller faults throughout the year, you can call us each time and rely on a professional engineer to fix the problem. Unlimited call-outs also make managing your home far easier, removing the worry of paying for repeated visits.

Protect your appliances today with HomeCare

With HomeCare, you get reliable support, expert engineers and predictable costs all year round. Covering boilers, electrics, drains and plumbing, our comprehensive plans help you avoid stressful repairs and keep your home running smoothly.