HomeCare maintenance plan: what is it and what does it cover?

What is a HomeCare maintenance plan?

HomeCare helps you look after the essentials in your home. With our cover, you’ll get ongoing maintenance, access to expert engineers and round-the-clock support if something goes wrong. Our trusted team handles the repairs, the emergency call-outs and the routine checks, so you can enjoy peace of mind knowing your household is in good hands.

What does HomeCare cover?

HomeCare protects the things around the home you rely on every day. Depending on how much cover you want, here’s what you can expect from our plans:

Boiler and central heating: We take care of boiler breakdown and heating repairs. An annual boiler service is included to keep everything running efficiently.

Plumbing and drains: From leaks and blockages to burst pipes and drainage problems.

Electrics: We’ll help with faults involving wiring, fuse boxes, sockets and switches.

Kitchen appliances: You can also add repairs for selected kitchen appliances, handled by our specialist engineers.

You can always upgrade your plan if you decide to add more cover. Just get in touch or log in to your HomeCare account.

What are the benefits of a HomeCare plan?

Here are some of the benefits you can enjoy:

• Peace of mind: You’ll know we’re here whenever something needs fixing.
• Predictable costs: Repairs and call-outs are included in your plan, helping you avoid unexpected bills.
• 24/7 support: Our team are available around the clock for urgent issues.
• Boiler service: We’ll check your boiler is working safely and efficiently every year.
• Unlimited call-outs: Whenever you need an engineer, just get in touch.
• Parts and labour: Just pay your excess level for each repair, we’ll cover the rest
• Same day service: Based on 2025. performance data, 80% of customers who told us they had no heating or hot water by 11am received a same-day service.

What’s not covered by HomeCare?

We want to be clear about what isn’t included. HomeCare doesn’t cover pre-existing faults we find during your first service, cosmetic issues, or repairs to appliances not listed in your plan. Some outdoor systems and external damage aren’t covered either. Each plan is slightly different, so we always recommend checking the details before you sign up.

How does HomeCare work?

Getting started is simple. Once you’ve chosen your plan, just set up your account and you’re ready to go. If something breaks down, you can request help online or by phone. 

We’ll then arrange a visit from one of our engineers, who’ll diagnose the issue and carry out the repair. With our nationwide team, we aim to get things sorted as quickly as possible.

How much does HomeCare cost?

HomeCare pricing varies depending on the type of cover you choose and what you’d like us to look after. We offer several plans, each with different levels of protection, so you can pick the one that suits your home and budget. For the latest prices, take a look at our pricing guide.

Who should consider a HomeCare plan?

Our plans are a great fit for anyone who wants reliable, straightforward support when something goes wrong. They’re especially helpful if you have an older boiler or prefer predictable repair costs. If you’re busy, or simply want reassurance that expert help is only ever a call away, HomeCare could be ideal for you.

Can I add extra cover to my HomeCare plan?

We offer optional add-ons that let you extend your cover to include more appliances, electrics or additional gas systems. It’s a simple way to bring everything under one plan and make your cover work exactly the way you need it to.