If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
The quickest way to reach us is to chat with us online.
We’re helping thousands of customers everyday through live chat.
Our advisors are here Mon - Fri: 8am - 8pm Sat: 9am - 5pm
Launch live chat from the blue button at the bottom of your screen
If you’re not able to use our live chat (above), please give us a call.
You will need your customer reference number and post code to hand. To send us a meter reading call 0330 054 5340
To pay a bill or check your balance call 0330 818 0004
These lines are open 24 hours a day, 7 days a week.
You may also be asked for the digits in your post code for example GS46 6TE
To speak to one of our advisors call 0330 808 3880 1 Mon - Fri: 8am - 6pm Saturday: 9am - 2pm
Need to ask us something? We aim to answer your enquiry within 2 working days.
Our score is 3.3 out of 5 stars. Citizens Advice compares energy suppliers across 3 different categories and ranks their customer service
To speak to one of our advisors call
0330 100 0303 Mon - Fri: 8am - 6pm Sat: 9am - 2pm 1
Calls are recorded for training and monitoring purposes.