Contact us. We may already have an answer for you
How can we help you today?
To send us a meter reading, change your Direct Debit, make a payment or book a repair. It’s easier and faster through your online account.
Ways to contact us
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat
Our advisors are hereMon - Fri: 8am - 8pm
Sat: 9am - 5pm
Slowest response
Email
If it isn't urgent then we are more than happy to help you with your questions over email: service_energy@britishgas.co.uk
Email response: 10 working days.
Slowest response
WhatsApp
Send us a message now, on WhatsApp, and we'll get back to you when our team are available.
Team available: 9am-5pm, Mon to Fri.
Automated phone lines
Energy customers
You will need your customer reference number and post code to hand.
To send us a meter reading call
0330 054 5340
To make a payment call
0330 818 0004
These lines are open 24 hours a day, 7 days a week
Home Services
For customers with HomeCare, or other repair and cover our Home Services advisors are here.
Mon - Fri: 8am - 8pm 1
Sat: 8am - 6pm 1
For emergencies with your boiler, we’re here 24/7
Did we get something wrong? Tell us about it.
Tell us which product or service you’re unhappy about, and we’ll put you through to one of our team.
Additional information
Calls are recorded for training and monitoring purposes.