Contact us. We may already have an answer for you
How can we help you today?
To send us a meter reading, change your Direct Debit, make a payment or book a repair. It’s easier and faster through your online account.
Ways to contact us
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
We’re helping thousands of customers everyday through live chatOur advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
If it isn't urgent then we are more than happy to help you with your questions over email: email@example.com
Email response: 10 working days.
Send us a message now, on WhatsApp, and we'll get back to you when our team are available.
Team available: 9am-5pm, Mon to Fri.
Automated phone lines
For emergencies with your boiler, we’re here 24/7
Did we get something wrong? Tell us about it.
Tell us which product or service you’re unhappy about, and we’ll put you through to one of our team.
Calls are recorded for training and monitoring purposes.