Gas and electricity
contact and support

Contact and support options

In an emergency

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Price increase

The price cap increased on 1st October 2024. If you’re on a variable tariff, please send us a meter reading to make sure your bills are accurate.

You can still submit the meter readings you took on the 1st or any time before 14th October and we’ll make sure to use them on your next bill.

Submit a meter reading

Shortcuts for common tasks

Common FAQs

Visit our help centre for more FAQs

Struggling to Pay?

If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.

Get support

Can't find what you're looking for?

More ways to get in touch

Automated lines

You will need your customer reference number and post code to hand.

To send us a meter reading call
0330 054 5340

To pay a bill or check your balance call
0330 818 0004

These lines are open 24 hours a day, 7 days a week.

Telephone number

You may also be asked for the digits in your post code for example GS46 6TE

To speak to one of our advisors call
0330 808 3880 ¹

Mon - Fri: 8am - 6pm
Saturday: 9am - 2pm

Send us an enquiry

Need to ask us something? We aim to answer your enquiry within 2 working days.

Make an enquiry

Contact and support options

In an emergency

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Price increase

The price cap increased on 1st October 2024. If you’re on a variable tariff, please send us a meter reading to make sure your bills are accurate.

You can still submit the meter readings you took on the 1st or any time before 14th October and we’ll make sure to use them on your next bill.

Submit a meter reading

Shortcuts for common tasks

Common FAQs

Visit our help centre for more FAQs

Struggling to Pay?

If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.

Get support

Can't find what you're looking for?

Talk to our customer service team

Telephone number

To speak to our advisors about your gas or electricity, our advisors are here

Mon-Fri: 8am-6pm 1
Sat: 9am-2pm 1

Call us 0330 100 0056

Send us an enquiry

Need to ask us something? We aim to answer your enquiry within 2 working days.

Make an enquiry

Prepayment contact and support options

In an emergency

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Shortcuts for common tasks

Common FAQs

Visit our help centre for more FAQs

Struggling to Pay?

If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.

Get support

Can't find what you're looking for?

Talk to our customer service team

Telephone number

To speak to one of our advisors call

0330 100 0303

Mon - Fri: 8am - 6pm
Sat: 9am - 2pm ¹

Send us an enquiry

Need to ask us something? We aim to answer your enquiry within 2 working days.

Make an enquiry

In an emergency

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Shortcuts for common tasks

Common FAQs

Visit our help centre for more FAQs

Search our FAQs

We've got a tariff to suit every home and family.

Get a quote

Visit our help center

We've got a tariff to suit every home and family.

Find out more

Can't find what you're looking for?

Log in to your account

Log into your account and we will be able to give you the best contact details for you specific to your account.

Chat with us

Fastest response Live chat

We’re helping thousands of customers everyday through live chat.

Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm

Additional information

Calls are recorded for training and monitoring purposes.

Gas and electricity contact and support

Contact and support options

In an emergency

Shortcuts for common tasks

Common FAQs

Struggling to Pay?

Can't find what you're looking for?

More ways to get in touch

Automated lines

Telephone number

Send us an enquiry

Contact and support options

In an emergency

Shortcuts for common tasks

Common FAQs

Struggling to Pay?

Can't find what you're looking for?

Talk to our customer service team

Telephone number

Send us an enquiry

Prepayment contact and support options

In an emergency

Shortcuts for common tasks

Common FAQs

Struggling to Pay?

Can't find what you're looking for?

Talk to our customer service team

Telephone number

Send us an enquiry

In an emergency

Shortcuts for common tasks

Common FAQs

Search our FAQs

Visit our help center

Can't find what you're looking for?

Log in to your account

Chat with us

Fastest response Live chat

Slowest response Email

Slowest response WhatsApp

Additional information

Gas and electricity
contact and support