If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

We’re helping thousands of customers everyday through live chat.

If it isn't urgent then we are more than happy to help you with your questions over email: service_energy@britishgas.co.uk

Email response: 10 working days.

Send us a message now, on WhatsApp, and we'll get back to you when our team are available.

Team available: 9am-5pm, Mon to Fri.

Meter read
Submit a meter read

View your bills and payments
Login to your account

Pay As You Go
Top up your meter

You’ll need your customer reference number, which should start with ‘A’ or ‘BGX’ and is on the top right-hand side of your bill/statement.

You may also be asked for the digits in your post code for example GS46 6TE

To speak to one of our advisors call
0330 808 3880

Mon - Fri: 8am - 6pm¹
Saturday: 9am - 2pm
except Christmas Day.

You will need your customer reference number and post code to hand.

To send us a meter reading call
0330 054 5340

To make a payment call
0330 818 0004

These lines are open 24 hours a day, 7 days a week.

For customers with HomeCare, or other repair and cover our Home Services advisors are here.

Mon - Fri: 8am - 8pm ¹
Sat: 8am - 6pm¹

For emergencies with your boiler, we’re here 24/7.

Need to ask us something? We aim to answer your enquiry within 2 working days.