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If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
We’re helping thousands of customers everyday through live chat.Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
If it isn't urgent then we are more than happy to help you with your questions over email: firstname.lastname@example.org
Email response: 10 working days.
Send us a message now, on WhatsApp, and we'll get back to you when our team are available.
Team available: 9am-5pm, Mon to Fri.
You’ll need your customer reference number, which should start with ‘A’ or ‘BGX’ and is on the top right-hand side of your bill/statement.
You may also be asked for the digits in your post code for example GS46 6TE
Automated phone lines
For emergencies with your boiler, we’re here 24/7.
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Calls are recorded for training and monitoring purposes.