Ways to contact us

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Emergency support Emergency support

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Go to emergency support

Fastest response Live chat

We’re helping thousands of customers everyday through live chat.

Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm


Slowest response Email

If it isn't urgent then we are more than happy to help you with your questions over email: service_energy@britishgas.co.uk

Email response: 10 working days.

Send email

Slowest response WhatsApp

Send us a message now, on WhatsApp, and we'll get back to you when our team are available.

Team available: 9am-5pm, Mon to Fri.

Send WhatsApp

Account quicklinks

Meter read
Submit a meter read

View your bills and payments
Login to your account

Pay As You Go
Top up your meter

Energy customers

You’ll need your customer reference number, which should start with ‘A’ or ‘BGX’ and is on the top right-hand side of your bill/statement.

You may also be asked for the digits in your post code for example GS46 6TE

To speak to one of our advisors call
0330 808 3880

Mon - Fri: 8am - 6pm1
Saturday: 9am - 2pm
except Christmas Day

Automated phone lines Energy customers

You will need your customer reference number and post code to hand.

To send us a meter reading call
0330 054 5340

To make a payment call
0330 818 0004

These lines are open 24 hours a day, 7 days a week.

Home Services

For customers with HomeCare, or other repair and cover our Home Services advisors are here.

Mon - Fri: 8am - 8pm 1
Sat: 8am - 6pm

For emergencies with your boiler, we’re here 24/7.

Call us 0333 009 5784

Send us an enquiry 

Need to ask us something? We aim to answer your enquiry within 2 working days.

Make an enquiry

Additional information

  1. Calls are recorded for training and monitoring purposes.