Contact us. We may already have an answer for you

How can we help you today?


To send us a meter reading, change your Direct Debit, make a payment or book a repair. It’s easier and faster through your online account.

Ways to contact us

Emergency support

If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.

Fastest response Live chat

We’re helping thousands of customers everyday through live chat

Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm


Slowest response Email

If it isn't urgent then we are more than happy to help you with your questions over email:

Email response: 10 working days.

Send email

Slowest response WhatsApp

Send us a message now, on WhatsApp, and we'll get back to you when our team are available.

Team available: 9am-5pm, Mon to Fri.

Send WhatsApp

Automated phone lines Energy customers

You will need your customer reference number and post code to hand.

To send us a meter reading call
0330 054 5340

To make a payment call
0330 818 0004

These lines are open 24 hours a day, 7 days a week

Home Services

For customers with HomeCare, or other repair and cover our Home Services advisors are here.

Mon - Fri: 8am - 8pm 1
Sat: 8am - 6pm 


For emergencies with your boiler, we’re here 24/7

Call us 0333 009 5784

Did we get something wrong? Tell us about it.

Tell us which product or service you’re unhappy about, and we’ll put you through to one of our team.

Ways to make a complaint

Additional information

  1. Calls are recorded for training and monitoring purposes.