Gas and electricity
contact and support
Contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Talk to our customer service team
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat.
Our advisors are hereMon - Fri: 8am - 8pm
Sat: 9am - 5pm
Slowest response
Email
If it isn't urgent then we are more than happy to help you with your questions over email: service_energy@britishgas.co.uk
Email response: 10 working days.
Slowest response
WhatsApp
Send us a message now, on WhatsApp, and we'll get back to you when our team are available.
Team available: 9am-5pm, Mon to Fri.
Automated lines
You will need your customer reference number and post code to hand.
To send us a meter reading call
0330 054 5340
To pay a bill or check your balance call
0330 818 0004
These lines are open 24 hours a day, 7 days a week.
Telephone number
You may also be asked for the digits in your post code for example GS46 6TE
To speak to one of our advisors call
0330 808 3880
Mon - Fri: 8am - 6pm1
Saturday: 9am - 2pm
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Talk to our customer service team
Telephone number
To speak to our advisors about your gas or electricity, our advisors are here
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Prepayment contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Talk to our customer service team
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat.
Our advisors are hereMon - Fri: 8am - 8pm
Sat: 9am - 5pm
Telephone number
To speak to one of our advisors call
0330 100 0303
Mon - Fri: 8am - 6pm
Sat: 9am - 2pm 1
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Shortcuts for common tasks
Common FAQs
Search our FAQs
We've got a tariff to suit every home and family.
Visit our help center
We've got a tariff to suit every home and family.
Can't find what you're looking for?
Log in to your account
Log into your account and we will be able to give you the best contact details for you specific to your account.
Additional information
Calls are recorded for training and monitoring purposes.