Direct Debit or Pay on
Receipt support
Got a question but can't find the answer? The
quickest way to reach us is to chat to us online.
Contact and support options
In an emergency
If you smell gas, suspect a meter fault, have no heating or hot water, visit our emergency support.
Have an RTS meter?
The signal has started to be switched off. Book an appointment to have a smart meter installed now.
Shortcuts for common tasks
Common FAQs
Struggling to Pay?
If you're finding it hard to pay for your energy, you're not alone. Last year we helped over 300,000 customers, and we're here to help you too.
Can't find what you're looking for?
Chat to us
The quickest way to reach us is to chat with us online.
Fastest response
Live chat
We’re helping thousands of customers everyday through live chat.
Our advisors are here
Mon - Fri: 8am - 8pm
Sat: 9am - 5pm
More ways to get in touch
If you’re not able to use our live chat (above), please give us a call.
Automated lines
You will need your customer reference number and post code to hand.
To send us a meter reading call
0330 054 5340
To pay a bill or check your balance call
0330 818 0004
These lines are open 24 hours a day, 7 days a week.
Telephone number
You may also be asked for the digits in your post code for example GS46 6TE
To speak to one of our advisors call
0330 808 3880 1
Mon - Fri: 8am - 6pm
Saturday: 9am - 2pm
Send us an enquiry
Need to ask us something? We aim to answer your enquiry within 2 working days.
Our Citizens Advice score
Our score is 3.3 out of 5 stars. Citizens Advice compares energy suppliers across 3 different categories and ranks their customer service
Additional information
Calls are recorded for training and monitoring purposes.