Our supply terms and conditions for gas and electricity

Our terms and conditions tell you the rules we have to follow when we supply gas and electricity to you, as a domestic customer. They explain what both our rights and responsibilities are. These apply to all tariffs

Our Price Cap tariffs

Cap Tracker Plus Sep 2021 
(Tracker)

Open to new sign ups

* Cap Tracker Plus Sep 2021.pdf
Terms and conditions (PDF - 401 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 62 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 115 KB)

Cap Tracker Plus Mar 2022
(Tracker)

Tariff ends on 31/03/2022

* Cap Tracker Plus Mar 2022.pdf
Terms and conditions (PDF - 239 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 112 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 115 KB)

Safeguard

Only available to selected customers

* safeguard.pdf
Terms and conditions (PDF - 200 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 96 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 90 KB)

Safeguard PAYG
(Variable)

Open to new sign ups

* Safeguard PAYG.pdf
Terms and conditions (PDF - 196 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 96 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 97 KB)

Safeguard PAYGv2
(Variable)

Open to new sign ups

* Safeguard PAYGv2.pdf
Terms and conditions (PDF - 362 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 101 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 113 KB)

Standard

Only available to selected customers

* Standard.pdf
Terms and conditions (PDF - 192 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 100 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 100 KB)

Standard Variable
(Variable)

Open to new sign ups

* Standard Variable.pdf
Terms and conditions (PDF - 105 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 99 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 99 KB)

Temporary May 2021

Only available to selected customers

* Temporary May 2021.pdf
Terms and conditions (PDF - 389 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 52 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 113 KB)

Temporary Dec 2021

Only available to selected customers

* Temporary Dec 2021.pdf
Terms and conditions (PDF - 163 KB)
* Prices until 31st Mar 2021.xls
Tariff Price details (XLS - 103 KB)
* Prices from 1st Apr 2021.xls
Tariff Price details (XLS - 113 KB)