We're here to help. We’ve delivered the UK’s biggest ever energy support package
Our £140 million support package1 has provided extra support to customers facing financial hardship – including free energy grants, tailored support for households and funding for advice centres and charities. Find out how we’re still helping.
The British Gas Energy Support Fund
British Gas Energy Trust
Through the British Gas Energy Trust, our support fund has helped more than 32,000 British Gas customers since 2021 with energy debt write off grants worth up to £2,000. It’s also funding extra money advice services across England, Scotland and Wales, building on the support already offered to all households.
Looking for more help?
We know some of these grants and benefits won’t apply to everyone. But if you’re struggling to afford your energy bills, let us know. We’ve got lots of ways to make things more manageable.
And the sooner you tell us, the more we can do to help.
Local money and energy advice services
The British Gas Energy Trust2 funds money and energy advice in charities and social enterprises across Britain. These organisations can support you to avoid the burden of energy debt, make informed choices and improve your money management skills. They’ll even check to see if you’re missing out on benefits you might be eligible for. Check to see if there’s one near you.
Money and energy advice in the community
Since May 2022 we’ve been working with British Gas Energy Trust and trusted local charities to provide in-person money and energy advice in local communities across Great Britain.
More call centre advisors
Being there for our customers has never been more important. So we’ve invested in extra UK-based call centre advisors to help manage wait times and answer questions quicker. But don’t forget, it’s always easier to manage your account online.
The British Gas Energy Trust
The British Gas Energy Trust is an independent charity2 that funds frontline advice services in local communities providing free 1-2-1 money, benefits, and energy efficiency advice - no matter which supplier you’re with. They also run a direct access energy debt programme - awarding grants to households to write off energy debt and fund emergency fuel credit. The grants available and eligibility criteria may change from time to time.
Benefits checker
Are you receiving all the Government benefits you're entitled to? We want to make sure you are getting all the financial support available. Use this tool to check.
Government help for households
Here you'll find all the benefits and schemes available from the Government to help you manage your costs.
Warm Home Discount Scheme
The Warm Home Discount is a yearly payment to help those living on low incomes or pensions with their energy bills during the winter.
Additional information
Source: Centrica February 2024.
On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million and another £40 million in February 2024, taking the amount we've invested in customer support to £140 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.