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Go to Tariff Check and view our tariffs.
If you select a new tariff we’ll get it switched within 24 hours.
Energy Plus Protection Sept 2019
HomeEnergy Fixed Oct 2019
Our new tariff includes Boiler & Controls Breakdown cover, Plumbing & Drains cover and Home Electrical cover giving you security and peace of mind at no additional cost in case anything goes wrong.
Boiler & Controls Breakdown cover (worth £36 a year) will cover repairs to your gas boiler and controls, including your thermostat and programmer with an excess of £99 for each repair. We will also replace your boiler, if it’s less than seven years old, if we can’t repair it.
Plumbing & Drains cover (worth £42 a year) looks after your plumbing, drains and water supply pipe with an excess of £60 for each repair.
Home Electrical cover (worth £30 a year) with repairs to electrical wiring, fuse boards and electrical fittings in your home and outbuildings. With an excess of £60 for each repair.
By also signing up to this tariff, you will get unlimited call outs every year, day or night, which includes parts and labour (limits apply, your call out history is taken into account at renewal).
There are some things that aren’t included in this cover, they are:
On the 1st October, the price of gas and electricity on our Standard and Safeguard tariffs will be increasing for customers with credit meters.
We’re increasing our prices to reflect the rising cost of supplying energy to your home. We appreciate that price rises are never welcome, so this isn’t a decision we’ve taken lightly. If you’re currently on a fixed term tariff then this increase won’t impact you.
We will be writing to all customers affected providing full details of the price increase. You can also log in to your account to check your current tariff and see what options are available to you. It’s easy to switch to one of our alternative tariffs and you won’t need to pay an exit fee.
For more information please read our Frequently Asked Questions.
On the 1st October, our pay as you go prices for both gas and electricity on our Standard and Safeguard PAYG tariffs will be increasing.
Earlier this year prepayment prices across the energy industry were capped by Ofgem (the energy regulator) to limit how much you pay for energy. Ofgem review the cap every six months and following their latest change, we’ve adjusted prices to bring them in line with the cap.
We will communicate with all customers affected providing full details of the price increase.
For more information please read our Frequently Asked Questions for pay as you go customers.
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