Working with the Post Office. Money and energy advice in the community
Specialist advisors are once again visiting Post Offices across Britain to talk about the support available to help manage money and energy bills.
Local support at the Post Office
Everyone is entitled to help and advice when they need it. But not everyone has access to the internet, especially some of the most vunerable households.
Working with our long term partner the Post Office and British Gas Energy Trust we’re running in-person community pop up events in Post Offices across Great Britain.
We’ve already hosted 128 pop-ups in 70 locations from Saint Leonards-on-Sea to the Scottish Isles and we’ve reached out to thousands of people to help raise awareness of the support available.
But we’re ready to do more. From September 2023 to March 2024 trained money and energy advisors will be on hand again to help households get specialist advice and support local to them.
Talk to independent experts about money and energy advice
We understand it can be difficult to talk about energy worries and debt and how that can impact physical and mental wellbeing. We’ll be setting up a quiet area within the Post Office for people to get 1-2-1 confidential advice from trained specialists about the support that’s available. We’ll also have a leaflet to take away with contact details of all British Gas Energy Trust funded organisations.
Raising awareness of the support available for energy debt
Professor Green, rapper and mental health campaigner, has once again pledged his support in helping to raise widespread awareness and encourage people to access the help they’re entitled to.
He has first-hand experience of the fear and anxiety an upcoming energy bill can have on families, having grown up with his grandmother who struggled to pay the household bills.
Hear from people the British Gas Energy Trust
have already helped
Professor Green speaks to Farzana about her experience of energy debt and how The British Gas Energy Trust was able to help.
Who are the British Gas Energy Trust?
The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust1 is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who the energy supplier is.
Since 2004 over £175m2 has been donated to the Trust to help those most in need. And to help with high energy costs, British Gas has increased its support for customers with the UK’s biggest ever energy support package.
How can the Trust help?
The Trust funds charitable organisations to provide fuel and money advice directly to local communities. You can find a list of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.
Post Office pop-up money and energy advice locations
Our pop-up money and energy advice service is coming to selected Post Office branches across Great Britain from September 2023 until March 2024.
Come and talk with our representatives from the British Gas Energy Trust funded organisations who will be on hand to guide and support you. We can’t be everywhere, but we hope that we can make a difference where we can.
If you can’t get to one of our pop-up events, download our leaflet which includes contact details of all the British Gas Energy Trust funded organisations.
You can also follow us on Facebook or Twitter and share location updates with anyone you think may need support.
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| South Ockendon | 8 Derwent Parade, Essex | RM15 5EB | Mon & Tue | 18 & 19 Sep | 11am - 2pm |
| Sunderland City | 45-47 Fawcett Street, Durham | SR1 1RR | Wed & Thu | 20 & 21 Sep | 11am - 2pm |
| Harold Hill | 17 Farnham Road, Essex | RM3 8EJ | Mon & Tue | 25 & 26 Sep | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Leicester WHSmith | 39 Gallowtree Gate, Leicester | LE1 5AD | Wed & Thu | 2 & 3 Oct | 11am - 2pm |
| Dunraven Place | 4-5 Wyndham Street, Bridgend | CF31 1AB | Mon & Tue | 9 & 10 Oct | 11am - 2pm |
| Slough | 176 High Street, Slough | SL1 1JN | Mon & Tue | 16 & 17 Oct | 11am - 2pm |
| Glasgow | 136 West Nile Street, Glasgow | G1 2RD | Mon & Tue | 23 & 24 Oct | 11am - 2pm |
| Port Talbot | 139 Station Road, Port Talbot | SA13 1NG | Mon & Tue | 30 & 31 Oct | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Springburn Way | 230 Springburn Way, Glasgow | G21 1BU | Mon & Tue | 6 & 7 Nov | 11am - 2pm |
| Crossgates | 9 Austhorpe Road, Leeds | LS15 8QS | Mon & Tue | 20 & 21 Nov | 11am - 2pm |
| Manchester - Spring Gardens | 26 Spring Gardens, Manchester | M2 1BB | Mon & Tue | 27 & 28 Nov | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Manchester - Spring Gardens | 26 Spring Gardens, Manchester | M2 1BB | Mon & Tue | 4 & 5 Dec | 11am - 2pm |
| Oxford | 102-104 St Aldates, Oxford | OX1 1ZZ | Mon & Tue | 11 & 12 Dec | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| The Markets | 6-16 New York Street, Leeds | LS2 7DZ | Mon & Tue | 15 & 16 Jan | 11am - 2pm |
| Slough | 176 High Street, Slough | SL1 1JN | Mon & Tue | 22 & 23 Jan | 11am - 2pm |
| Stockport | 34 Great Underbank, Stockport | SK1 1PD | Wed & Thu | 24 & 25 Jan | 11am - 2pm |
| Edinburgh City | Waverley Mall, Waverley Bridge, Edinburgh | EH1 1BQ | Mon & Tue | 29 & 30 Jan | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Edinburgh - Wester Hailes | 14a Westside Plaza, Edinburgh | EH14 TSW | Mon & Tue | 5 & 6 Feb | 11am - 2pm |
| St Johns | 116 Albion Street, Leeds | LS2 8LP | Mon & Tue | 12 & 13 Feb | 11am - 2pm |
| Dunraven Place | 4-5 Wyndham Street, Bridgend | CF31 1AB | Mon & Tue | 19 & 20 Feb | 11am - 2pm |
| Leicester WHSmith | 39 Gallowtree Gate, Leicester | LE1 5AD | Mon & Tue | 26 & 27 Feb | 11am - 2pm |
| Post Office | Address | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Oxford | 102-104 St Aldates, Oxford | OX1 1ZZ | Mon & Tue | 4 & 5 Mar | 11am - 2pm |
| Port Talbot | 139 Station Road, Port Talbot | SA13 1NG | Mon & Tue | 11 & 12 Mar | 11am - 2pm |
| Dunraven Place | 4-5 Wyndham Street, Bridgend | CF31 1AB | Mon & Tue | 18 & 19 Mar | 11am - 2pm |
| The Markets | 6-16 New York Street, Leeds | LS2 7DZ | Mon & Tue | 25 & 26 Mar | 11am - 2pm |
More help with your energy bills
Speak with your energy supplier
If keeping up with your energy bills is getting difficult, check with your supplier to see what help they can provide. If you’re with British Gas, we’ll do everything we can to support you.
We’re helping those most in need
Our £100 million3 support package offers extra support to help those facing financial hardship.
Help from the government
Find the latest information on government support available to help with the cost of living.
Useful information
Energy price cap
Find out the latest news and what the government’s Energy Price Guarantee means for you.
Average bill guide
How much you pay depends on the property size, lifestyle and the number of people living there. See how your energy usage and costs compare with a typical household.
Energy saving advice
We can all take steps to reduce energy use in our homes. Understanding how much appliances use can help us use them more efficiently.
Additional information
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.
Source: BGET September 2023. Figures are based on historic records and sources, some of which were not audited accounts.
Source: Centrica September 2023.
On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million, taking the amount we've invested in customer support to £100 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.