Save time and money with our void property energy management service

Void energy management done simply 

VoidCare is a free, managed service from British Gas that helps housing providers manage their energy needs during the vacant period when a tenant moves out and before a new tenant moves in.

We do this by assigning an experienced VoidCare team to look after your specific needs and ensuring a stress-free switch for your tenants.

We’re currently helping more than 200 housing associations, landlords, estate agents and local authorities manage a void housing stock portfolio of over two million properties throughout the UK.

Already a VoidCare customer?

Our online portal makes it easy to access information and manage your vacant properties.

Why our void energy managed service is for you

We can help you:

• Increase revenue by reducing void time
• Reduce admin costs through our experienced account management team
• Manage your bills through tailored billing solutions
• Support your tenants with their energy needs

So that you avoid:

• Waiting in supplier call queues
• Processing letters and bills from multiple suppliers
• Waiting time in properties for an engineer
• Being pursued by debt collection agencies
• Waiting to clear debt from meters

What’s included in our void property management service

Our range of free services takes the stress out of managing void properties, dealing with suppliers, energy maintenance and tenant support:

• Dedicated VoidCare Team
• Online portal - easy access and visibility of your unoccupied properties
• Energy supplier management including bills and letters – helping you to avoid debt letters and estimated bills
• Outstanding debt cleared from energy meters
• Void credit towards your energy usage during the void period
• Standing charges waived
• Meter connections and installations including smart meters
• Transfer of supply to your new tenant on move in day
• Issuing cards for gas meters and keys for electricity meters allowing for easy payment top-up
• Ongoing tenant support

How VoidCare empty property energy management works 

Our easy three step process gives you peace of mind and your tenants a hassle-free start:

1. Tenant gives notice. As soon as your tenant gives notice, add the property address, void date and estimated re-let date in our online portal. We’ll then close the tenant’s account, clear any debt, and start the switching process
2. Tenant vacates property. We transfer the account back to you
3. New tenant moves in. Simply add the tenant’s name, move in date (providing as much advance notice as possible) and up to date meter readings via the online portal. We’ll then close the void account in your name, set up the new tenant account and issue a welcome pack