No heating or hot water? We’ll take care of things

If your boiler packs up, we won’t let you down. Tell us before 11am and we’ll send an engineer the very same day.

Based on 2025 performance data, 80% of customers calling by 11am received the same day service.

Same day service – even at Christmas

With 24% of families having heating failures over the festive period, our same day service is here to help keep things warm and working. No heating or water? 80% of customers who contacted us by 11 am got an expert engineer the same day.1
boiler charactor illustration with crutches on with a broken pipe as a leg

Broken boiler?

You don’t need to be a British Gas customer to get the help of our brilliant engineers. Just pick a time and we’ll be there for you.

Book a repair
boiler charactor illustration with crutches on with a broken pipe as a leg

Protect your boiler

Say goodbye to repair bills with HomeCare. Any problems with your heating, get in touch and we’ll be there to help ASAP.

Choose your HomeCare

What our customers think

Our engineers are here for you

Nobody knows boilers better than a British Gas engineer. Just book online and we’ll send an expert round to help you.

Additional information

  1. Based on 2025 performance data.