Video call safety guide

You consider how easily and safely you can access the areas we need to view. This is likely to be around the existing boiler and flue, gas and electric meters and airing cupboard and tanks, if you have them

We don’t want anybody climbing on furniture to reach awkward spaces, but if you have items blocking access inside or outside the property, consider clearing them in advance where possible

Your smartphone or tablet is fully charged so you have enough battery to complete the call

It will be useful to have a torch, meter key and tape measure to hand

You put away any documents with personal information, so they can't be seen

You don’t touch any electrical wiring, especially if they’re exposed

You aren’t distracted by family members or pets. Their safety is as important as yours

You wear suitable footwear if we need you to go into an outside area, like the front of the house or garden. As you know, our weather can change in seconds, be mindful that it could be slippery or dark outside. If it is dark outside, make sure there’s adequate lighting so you can see where you’re going

If at any point you don’t feel safe, please let our heating adviser know