Changing the name on your bill

How to update your account details

There may be a few reasons the wrong name appears on an energy bill;

1. You've moved house Energy bills can arrive with the name of previous owners or addressed to 'The Occupier'we can get this sorted for you. All you need to do is fill in a moving home form to give us your new details and the current meter reading so you don’t end up paying for the previous occupant’s bill.

2. There has been a bereavement

3. You've changed your surname

4. Your name is spelt incorrectly

In all these cases please chat to us and we will be able to update your account with the correct details.