Turning off your gas

Smell gas? Call the Gas Emergency Services on 0800 111 999

In this article

What should I do if I smell gas?

Where can I find my gas isolation valve?

What should I do if I smell gas?

Call the Gas Emergency Services on 0800 111 999

  • Open all your doors and windows to let the gas out and some fresh air in

  • Don't switch anything electrical on or off

  • Put out all naked flames. Don't smoke, strike matches or do anything which could make the gas catch fire

  • If you have any electrical security entry phones or locks, don't use them. Open your doors manually.

Where can I find my gas isolation valve?

In newer houses, the isolation valve is normally outside with the gas meter - in a meter box. If it's not there, try looking under the stairs, beneath the kitchen sink or in the garage.

Turn the handle so the lever is at 90 degrees to the upright gas pipe.

Back to top of page

Need assistanceGas Emergency Services

Our team members are available 24 hours a day, 7 days a week.

Call us 0800 111 999