Why couldn’t my smart meters be installed by the engineer?

Sometimes our engineers face issues during the installation and smart meters can’t be installed on the day. This could be because there isn’t enough room to get near the existing meters, cupboards or objects may have been built around the meters or there isn’t enough space to fit the new smart meters.

Our engineer should have discussed this with you so you can decide if you want to make changes to fit your new smart meters. We’ll always work to finish your smart meter installation as quickly as possible, so once you’ve made the changes go online to rebook at britishgas.co.uk/smart