Cool off information
If you’re thinking of leaving us, we’d love to change your mind. If not, we’ll help you cancel your switch.
In this article
It’s not too late to change your mind
We’re committed to looking after your world. And we’re really pleased you’ve put your trust in us. But if you do change your mind, you can call us. You have 14 calendar days from the day after you sign up to your contract or tariff to tell us that you want to cancel.
Why stay with British Gas?
- We supply gas and electricity to more than 7 million homes, so you’re in safe hands
- We’ve been around for over 200 years, so you can be sure we’re here to stay
- We give long term value - if we offer a cheaper tariff, then you can change to it for free
- We’re taking on 500 extra UK-based customer service advisors to be there for you when you need us
- We do what’s right – we stepped in to take care of the customers of many energy suppliers who recently ceased trading
- We’ve provided a £50 million package of extra support for customers facing hardship