Cool off information
If you’re thinking of leaving us, we’d love to change your mind. If not, we’ll help you cancel your switch.
In this article
It’s not too late to change your mind
We’re committed to looking after your world. And we’re really pleased you’ve put your trust in us. But if you do change your mind, you can call us. You have 14 calendar days from the day after you sign up to your contract or tariff to tell us that you want to cancel.
Why stay with British Gas?
We supply gas and electricity to more than 7 million homes, so you’re in safe hands
We’ve been around for over 200 years, so you can be sure we’re here to stay
We give long term value - if we offer a cheaper tariff, then you can change to it for free
We’re taking on 500 extra UK-based customer service advisors to be there for you when you need us
We do what’s right – we stepped in to take care of the customers of many energy suppliers who recently ceased trading
We’ve provided a £50 million package of extra support for customers facing hardship
Change your tariff
Take a look at our tariffs to find the right one for you.
Speak to us
To speak to our advisors about your gas or electricity, we're open Monday to Friday, 9am to 5pm.