Getting onto supply - what happens next
Find out what happens when you switch over to British Gas
In this article
Why do I need to submit a meter reading if I have a smart meter?
What will happen with my old supplier?
How long does my switch take?
Switching over to British Gas is easy and usually takes a few days. We’ll let you know by email once you're on supply. We’ll also get in touch with your previous supplier to get everything sorted for you.
Why do I need to submit a meter reading if I have a smart meter?
We'll need an opening meter reading to get your account set up and make sure your first bill is accurate - even if you've got a smart meter. It should just be a one-off, and you won't need to do it again.
What will happen with my old supplier?
Your old supplier will ask for a final meter reading and send your closing bill. If there's any credit left on your account after that, they'll refund it straight back to you.
When will I get my first bill?
Your first bill with us should be ready within a month of you switching to us, unless you decide to go for quarterly billing.
Will my smart meter work when I switch over?
If you've got a smart meter, it'll still work when you switch to us - it just might take a few days for your energy use to show up in your online account or our app.