Supporting your needs, whatever your situation
If you or someone in your household has a disability, a health condition, or need extra support, we’re here to help.
Let us help you make managing your energy supply easy.
Priority Services Register
If you or someone in your household lives with a health condition, disability, or needs a bit more support day-to-day, joining our Priority Services Register can make things easier.
We’re here to help
If you’re an energy or home services customer, we can provide your bills, statements, and letters in Braille, large print, or even audio format for you to listen to.
Alternative bill formats
If you’re an energy or home services customer, we can provide your bills, statements, and letters in Braille, large print, or even audio format for you to listen to.
SignVideo
Our partnership with SignVideo means that customers who use British Sign Language can connect to a BSL interpreter and communicate with British Gas advisors for free.
Welsh speaking
We have a dedicated Welsh team in Cardiff. The team members speak Welsh and are here to help with any inquiries in Welsh.
Support for bereavement
Losing someone is never easy. We’re here to make sorting out their account as simple and stress-free as possible — whether you’d rather talk to us or manage it online.
Password scheme
Want extra peace of mind when someone comes to visit? We can set up a password that our team and agents will always use — so you’ll know it’s really us.
Help with managing your British Gas account
Nominate someone to manage your account
Need a hand managing your account? You can nominate a trusted person to help — from sending in meter readings to keeping on top of bills and payments.
Grant Power of Attorney
Once you have registered your Power of Attorney, please let us know by emailing thirdpartysupport@britishgas.co.uk, with copies of your documentation or the code that you received from the Office of the Public Guardian, and we will be able to update our records to enable the holder to access and deal with your account.
National charities offering advice and support
Step Change
StepChange is a national debt charity offering free, expert debt advice online or over the phone to help people make sense of their finances and take back control.
Turn2Us
Turn2us is a national charity that can help people in financial hardship gain access to welfare benefits, charitable grants and support services.
Help for Households
The Government continues to support households facing financial difficulty.
Energy Saving Trust
Energy Saving Trust is an independent organisation working to address the climate emergency. They provide advice to make your home more energy efficient, reduce your carbon emissions and lower your energy bills.
Benefits checker
The Government have a range of benefits to help customers manage their household bills. We want to make sure you are getting all the financial support available. Use this tool to check.
Advice & support
Money Advice Service (or call 0800 138 7777)
National Debtline (or call 0808 808 4000)
Citizens Advice (or call 0808 223 1133)
StepChange Debt Charity (or call 0800 138 1111)
Online accessibility
Accessibility toolbar
We're always striving to remove barriers to you getting online. You can customise multiple settings and we've also have partnered with Recite Me to aid you when using our websites.
Our accessibility statement
British Gas are committed to meeting the recognised Standard of Accessibility (Level AA) Standards. We believe in listening to our customers and working with professional testers to make it easier to navigate through our website and app.
Guide to digital accessibility
Everyone will have different needs at different times and in different circumstances. Designing for accessibility should never be optional, or an afterthought. It should be at the heart of the design process, every time.
Further help and support
Protecting you against scammers
The National Trading Standards is there to help keep you safe from scams and fraud – they have a dedicated initiative called Friends Against Scams, check out there website for further information.
Support for unpaid carers
Carers UK make sure carers like you are recognised, supported and valued. If you’re a carer and need advice visit the Carers UK website
Help with your bills
If you struggling to pay your bills, you can get free, independent advice from a number of different organisations:
StepChange offer free debt advice and solutions to help you manage your debt repayment
Agility Eco offer energy-efficiency advice
British Gas Energy Trust can provide specialist money advice and grants if you’re finding it hard to pay your bills
The Government offers a wide range of financial benefits to support you, from pension credits to schemes if you’re on low income or who have a long-term illness.
Am I getting all the benefits I'm entitled to?
We want to make sure you have all the financial benefits support available - our friends at Turn 2 Us have a great tool that will tell you what you are entitled to. You can also use British Gas Energy Trust’s bounce back checklist to make sure you’re on track.
Help if you’re living with dementia
If you’re looking after someone with dementia or are living with the condition yourself, you can find help and support on the Dementia Friends website.
Charities we work with and support
If you’d like to know more about the charities we support, just follow the links below:
Can’t find what you’re looking for?
We may not be able to provide the help or support you’re looking for, so we’ve put together a list of websites that might offer the help you need:
Want to let your water supplier know you need extra support?
You may be eligible for your water supplier’s own Priority Services Register. Use our helpful tool to find your water supplier.
Need extra help using our website?
We’ve launched a useful tool on our website called Recite Me. It’s an accessibility toolbar that allows people with accessibility needs to get the most out of our website – just go to the top of our homepage and click Accessibility tools.