Meters. Radio Teleswitch Meters
The Radio Teleswitch Meter signal will soon be switched off and you'll need to upgrade to a smart meter as soon as possible.
In this article
How to find out if you’ve got an RTS meter
What’s happening to Radio Teleswitch meters?
Will the new meter be a smart meter?
What will happen to my off-peak hours when I get a new meter?
Will my off-peak hours change during British Summer Time?
Will I be able to stay on the same tariff I am on now?
Book your installation appointment
Book an appointment before there's any impact on your supply. Appointments can be booked up to 8 weeks in advance.
Have an RTS meter?
The signal will be turned off from the 30th June 2025. Book an appointment to have a smart meter installed now.
How to find out if you’ve got an RTS meter
If you’re not sure whether you have an RTS meter, there are a few things you can look out for:
- there may be a separate switch box near your meter with a radio teleswitch label on it
- your property is heated using electricity or storage heaters
- there is no gas supply to your area. This includes households in rural areas and high-rise flats
- you get cheaper energy at different times of day. Your tariff might be: Economy 7, Economy 10 or Total Heat Total Control
If you have an RTS meter please book an appointment now to have your meter updated to a smart meter.
What’s happening to Radio Teleswitch meters?
RTS was introduced in the 1980s, and is now reaching the end of its natural operational life. This means that the equipment that produces the radio signal can’t be adequately maintained anymore.
The switch off is happening all across the UK. It affects everyone with this type of meter, no matter who supplies your energy. Ofgem, the energy regulator for Great Britain, expects all energy suppliers to replace all RTS meters by time the Radio Teleswitch signal is turned off.
What do I need to do next?
We are contacting our Radio Teleswitch customers to offer them a smart meter installation appointment. If you haven’t already booked in your appointment you can do so by booking online or calling us on 0330 332 0098.
You’ll be placed on a priority list and we will arrange your appointment as soon as possible.
We can't guarantee a timely appointment if you wait until the last minute to book your smart meter installation and you may find yourself waiting longer than usual for an appointment.
Will the new meter be a smart meter?
Yes it will be – this is because smart meters make a good alternative to RTS meters as they have their own communication network that can do the same job as the RTS signal. We also don't install traditional meters because manufacturers aren't making them anymore.
Smart meters come with loads of great benefits. They send your readings automatically, give you more accurate bills, and let you unlock exclusive rewards. You can even see your energy use in real time – helping you find ways to save.
What will happen to my off-peak hours when I get a new meter?
There might be a difference of 30 minutes or less to your peak and off-peak hours. For example, if your off-peak hours are 00:15-07:15 they could change to 00:45- 07:45. Your off-peak hours usually depend on the area you live in.
Will my off-peak hours change during British Summer Time?
No, they stay the same throughout the year.
Will I be able to stay on the same tariff I am on now?
Don’t worry, you’ll stay on the same tariff as you are now. Please login to your online account to view all the latest tariffs.
Book your installation appointment
We really want to prevent RTS customers losing their heating and hot water services so we recommend you book an appointment before there's any impact on your supply. Appointments can be booked up to 8 weeks in advance.