Meters. Meter replacement

Meter certification

Just like most things, your electricity and gas meters have a ‘best before’ date – this can vary between 10 and 40 years. As your meter gets older it may stop working correctly by running too fast or too slow, leading to inaccurate bills. When your gas or electricity meter reaches its best before date we are required to replace your meter.

You can read more about meter certification on this government website: Electricity meter certification.

How will I know when my meter needs to be replaced?

As your energy supplier we have access to industry data which tells us which meters are approaching their best before date. We check this list regularly and contact customers whose meter types are on this list, asking them to get in touch to book an appointment to exchange their meters free of charge.

Do you have to replace my meter?

Yes, we are required by government legislation to make sure you have a reliable, working meter.

You have told me only one meter has reached its best before date, will you exchange both meters?

Yes, if we supply both your gas and electricity we will exchange both your meters at the same time.

Do you need to change anything else?

No, we won’t change your tariff or payment method, just exchange the old meters for new ones.

Are old meters unsafe?

Although your meter is past its best before date, this does not mean the meter is dangerous, it just has a potential to stop working correctly in the future, similar to a very old boiler or a fuse box.

What if I don’t want a smart meter?

Due to Ofgem regulations we are required to install a smart meter in customers properties when replacing a meter due to its age. If you’d prefer not to have a smart meter installed live chat with one of our advisors and we’ll update your account.