Smart meter enrolment

If you’ve got an older smart meter, you might have lost some of its smart features, like automatic meter readings after switching supplier. Enrolment reconnects your meter to the secure national network, so everything works the way it should again.

What’s the difference between SMETS1 and SMETS2 smart meters?

If you had your smart meters installed before Summer 2019, you’ll most likely have a SMETS1 smart meter. These meters aren’t always compatible with all energy suppliers meaning that smart benefits can’t always be maintained if you switch energy supplier. From 2020 onwards British Gas SMETS1 smart meters will gradually be enrolled into the Data Communications Company (the DCC). This means you’ll be able to keep your smart meter services if you decide to switch supplier or that you’ll regain the services you may have temporarily lost if you previously switched to us from another supplier.

How will smart meters be enrolled?

Enrolment will use a remote process that means in the majority of cases, a smart meter won’t need to be physically replaced.

Can I request for my current SMETS1 smart meters to be enrolled?

No, unfortunately you can’t request for your smart meters to be enrolled at a specific time. This will happen within the country wide enrolment programme.

When will my smart meters be enrolled?

We are in the process of enrolling British Gas installed meters into the Data Communications Company so that your smart services are retained if you switch to another energy supplier. If your meter was installed by another energy supplier and isn't communicating please continue to provide meter reads and we will be in touch to arrange an exchange.