Meter help. Landis+Gyr E470

How to enter your top up code

These instructions are for Landis+Gyr smart prepayment meters with a green and grey button at one side.

Firstly, your meter must be showing the default screen:

• If you already have credit on your meter, this will be your credit balance or
• When you're in Emergency Credit, the display shows the amount owed and the remaining Emergency Credit.
• If your meter is on any other screen, leave it for a whole minute without pushing any buttons and it will return to this screen.

• Press button A and button B at the same time and hold until screen shows a row of * and the word 'Code.'
• The first * will be flashing and you can now enter the first digit of your top up code by pressing A to scroll through 0-9 until you get to the right number.

Please note that when you press the button, there may be a slight delay before the numbers change on the screen.

• Press button B when you're ready to move onto the next digit and repeat the same step until all 20 digits have been entered.

If you make a mistake, press and hold button B to move back and enter the correct number.

• Once you enter the 16th number, pressing B moves the earlier numbers to the left and removes the first ones. Don't worry, you don't need to enter them again, just keep going until you've entered all 20.
• Once you've entered the last number, press and hold button A.
• If it's worked, you will see the message "Credit Accepted".

If there's a problem you may see one of these messages:

• 'Re-enter Code' - you've entered an incorrect code. Please check again and correct any mistakes using the instructions above.
• 'Credit Already Used' - you have already entered the vend code or the top up is already on your meter.
• 'Invalid code' - the code is not for this meter. It could be you've tried to enter a code for your gas meter or someone else's code. You can retry up to 5 times in any 10 minute period, otherwise you're locked out for an hour before you can try again.
• 'Credit Expired' - the code has expired, please contact us.

How to turn your electricity back on

If your electricity has turned off because you ran out of credit. You'll need to top up or access your emergency credit. For safety, you need to confirm you're ready for the electricity to start up. To turn your electricity back on:

• Press the B button.
• Sometimes the screen will show ‘EN SUPPLY, A=NO, B=YES’. If so, press the B button.’.

How to activate Emergency Credit

If you can't top up your meter, you can access £10 of Emergency Credit. Once used, you need to pay back everything you've spent. We will deduct the amount owed from your next top-up. Please be aware that occasionally the amount you owe may exceed £10. This can happen when you owe standing charges or debt you're repaying on a weekly basis.

• You can access Emergency Credit when your meter display shows a flashing "EmCr".
• To access it, press the B button until the display says "EC Accept A-No B-Yes".
• Press the B button.
• The display will change to show "EmCr Accepted".