Appliance and electrical repair

Sorry, we’re not offering one-off appliance or electrical repairs right now. Please scroll down for more information.

Sorry, we’re not offering one-off repairs

We’re not taking appliance or electrical repair bookings from non-HomeCare Four nor non-Appliance Cover customers right now. That’s because our engineers are working hard to prioritise emergencies and our most vulnerable customers during this difficult time.

If you have HomeCare Four or Gas, Kitchen or Electrical Appliance Cover, you can book a repair by accessing your account. Please note, we’re only responding to emergencies at the moment.

For more information about our response to coronavirus (Covid-19), please click here.

How else we can help you

Got a question about your gas, kitchen or electrical appliance? You might find the answer you're looking for on our help and support page.

What to do if there’s a power cut

No power? Don't worry, we've put together a helpful video so you can try to diagnose the issue and safely get your home back up and running again.