Ready for the unexpected? Appliance and electrical cover

If your washing machine, fireplace, or electric radiator need repairs, or your electrics are playing up, we’ve always got an expert engineer ready to help.

Each set of cover includes:

  • Unlimited call outs 1
  • Parts and labour cost
  • A 24/hr customer helpline
  • Trusted expert engineers

Right now, we're unable to offer Kitchen Appliance Cover online

You may still be able to get cover by calling us on 0333 202 9604, select option 4 and when the IVR prompts you to speak, please say 'Join HomeCare'.

Choose the cover you need

With electrical and appliance cover, you can relax. There’s no need to put your plans on hold when something goes wrong – give us a call and we’ll be there to get you back on track.

Kitchen Appliance Cover


/ month

Based on £60 excess

Protect those important, everyday appliances, such as your cooker or fridge.

What’s included?

  • All repairs to the kitchen appliance(s) shown on your statement
  • A contribution towards a replacement if we can’t repair it or we decide it will cost less to replace than to repair. We’ll source the replacement from our approved supplier and make the following contribution based on their current retail selling price:
    • 100% if your appliance is less than three years old
    • 30% if your appliance is three years old or more
    • You may be required to provide proof of purchase to help verify the appliance value
    • You may use our contribution towards an alternative model of your choice from our approved supplier - there is no cash alternative
  • Accidental damage

What’s not included?

  • Anything that happens in the first 14 days of the product start date or the addition of a new appliance
  • Wine coolers, cooker hoods and other extractor fans
  • Disconnecting and disposing of your old appliance, or unpacking or installing new ones
  • Any appliance(s) that weren’t bought in the UK
  • Any appliances(s) that weren’t new when you bought them, unless they are appliance(s) that were in the property when you moved in
  • Appliance(s) designed for commercial use
Get Kitchen Appliance Cover

Gas Appliance Cover


/ month

Based on £60 excess

Gives you complete cover for your gas-fed appliances, like your gas heater or cooker.

What’s included?

  • All repairs to:
    • the gas appliance(s) shown on your statement; and
    • the room sealed flue up to one metre in length and the flue terminal
  • A replacement if we can’t repair it because it caught fire or exploded, providing you gave us access to carry out your annual service within every period of agreement
  • An annual service
  • A replacement of the room sealed flue up to one metre in length and the flue terminal if we can’t repair it
  • Accidental damage
  • Costs of up to £500 for alternative accommodation and travel if your home is unfit to live in as a result of your gas appliance catching fire or exploding

What’s not included?

  • Repairing or replacing open flues and their terminals or any flue over one metre in length
  • Damage caused by limescale
  • Flueless fires
  • Artificial coals on gas fires
Get Gas Appliance Cover

Home Electrical Cover


/ month

Based on £60 excess

Cover to repair faulty wiring, switches, sockets and fittings.

What’s included?

  • All repairs to the mains electrical system and wiring on your property, for example:
    • the fuse box, light fittings, switches, sockets, isolation switches and your immersion heater timer switch;
    • extractor fans up to 15cm in diameter;
    • doorbells and smoke alarms that are connected to the wiring; and
    • outside lighting as long as it’s fixed to your home or outbuildings and fitted less than ten metres above ground
  • A replacement of parts that we can’t repair
  • Accidental damage
  • Repairs or replacement of your electric vehicle charger unit following breakdown, accidental damage, or damage caused by vandalism or theft, subject to terms and conditions

What’s not included?

  • Electrical appliances, burglar alarms and camera systems
  • Showers and their parts, shower pumps, cooker extractor hoods, storage and panel heaters, underfloor heating, swimming pools, controls, pumps,detectors, timers and programmers, electrical plugs, and solar panels and their inverters
  • The electricity supply cable up to the fuse box or mains isolation switch if fitted
  • Power cables between your home and any detached outbuildings, outdoor fittings or appliances on your property
  • Electrics in your outbuildings if the supply is connected to a separate electricity meter than to your home
  • Rubber or lead covered cables
  • Complete system rewire
  • Outside lighting not fixed to your home or outbuilding
Get Home Electric Cover

Important documents

Terms & conditions About our insurance services

Or there’s HomeCare. Complete home cover that’s hard to beat

Our HomeCare range offers different levels of protection for your home – from boiler only cover, right through to home electrics, plumbing and drains. As well as a first visit, where our expert engineer gives your boiler a good once-over.

We’ll be there for you all-year round to help if anything goes wrong. And that’s all for just a little extra each month.

View full HomeCare range

What our customers think


Need to book a callout? Get in touch and we’ll do the rest

If your kitchen or gas appliances are playing up or you’ve noticed an issue with your electricals, give us a shout and we will get a date in the diary.

Book an engineer

Frequently asked questions

What happens to my renewal price after the first year?

The price you’ll pay at renewal is likely to increase as your introductory price will have ended, but it will be tailored to your specific details. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.

Can I control my account online?

Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, book an engineer and submit a meter reading if you have energy with us. We’ve even got a free smartphone app.

Why am I getting a different price, after entering my address?

We use information about your location to tailor the price you pay for HomeCare cover. Factors such as water hardness and property type may influence claims costs, which is reflected in your price.

Can I speak to someone if I have a question?

You can call us on 0333 202 9668. Monday to Friday: 8am - 8pm, Saturday 8am - 2pm. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Do you provide service plans for businesses?

Yes, if you are a business customer, please visit our business website for details.

Additional information

  1. Your call out history is taken into account at renewal.