Appliance and electrical cover

When things go wrong, we'll come to the rescue. Choose from a fantastic range of products to get your perfect level of cover

Covid - 19 update

Gas Appliance Cover is available to buy as usual, but some key features – such as your first engineer visit – might be delayed due to the Covid-19 outbreak. In line with government guidance, we’re only sending engineers out to do emergency repairs at this time. For a full list of emergency repair jobs we’re working on right now, visit our Covid-19 FAQ page.

Our Home electrical cover products

50% of new customers pay the price shown or less, with a £60 excess. But you may pay more depending on where you live. Once you choose your product and enter your postcode, we will confirm the actual price.

Can’t find the right cover?

Check out our full HomeCare range to help figure out which product is right for you.

Frequently asked questions

What if I have an emergency?

Our engineers can still help if you have an emergency. But please let us know if you think you could be at risk of Covid-19 or are self-isolating so we can take proper safety precautions to protect both you and our engineers. Call us on 0333 200 8899 and we’ll find a way to help. Here’s a list of all emergency repair jobs we’re able to help with right now:

No heating
No hot water
No electricity
Blocked drains / sewage overflowing
No working toilet
No bath or shower facilities
No access to fresh water
Fridge or freezer not working
Washing machine not working
Landlord Safety Check (CP12) checks/open flue servicing

In line with government guidance, we’re not sending engineers out for any other reason at this time. Thanks for understanding.

What sorts of things do you class as emergency repairs?

If something breaks down and you find yourself in a situation that will cause damage to your health or property if it’s not dealt with, we may be able to do an emergency repair. Here’s a list of all emergency repair jobs we’re able to help with right now:

No heating
No hot water
No electricity
Blocked drains / sewage overflowing
No working toilet
No bath or shower facilities
No access to fresh water
Fridge or freezer not working
Washing machine not working
Landlord Safety Check (CP12) checks/open flue servicing

In line with government guidance, we’re not sending engineers out for any other reason at this time. Thanks for understanding.

What happens to my renewal price after the first year?

The price you’ll pay at renewal is likely to increase as your introductory price will have ended, but it will be tailored to your specific details. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.

Can I control my account online?
Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, book an engineer and submit a meter reading if you have energy with us. We’ve even got a free smartphone app.
Why am I getting a different price, after entering my address?

We use information about your location to tailor the price you pay for HomeCare cover. Factors such as water hardness and property type may influence claims costs, which is reflected in your price.

What does an annual service include?

This is a visit we carry out in each contract year[3] to check your boiler and central heating system or gas appliance (depending on what is included in your agreement) are safe and working correctly.

Can I speak to someone if I have a question?

You can call us on 0333 202 9604. Monday to Friday: 8am - 8pm, Saturday 8am - 6pm. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Do you provide service plans for businesses?

Yes, if you are a business customer, please visit our business website for details.

British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (No. 03141243). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.

  1. All parts and labour are included. Conditions apply.

  2. Your call out history is taken into account at renewal.

  3. Your annual services may be more than 12 months apart.