In partnership with AXA. Windows, Locks, Roof and Pest cover for just £8.82 a month 1
Take HomeCare peace of mind to the next level and protect yourself against common home emergencies.
Windows, Locks, Roof and Pest cover. With this cover, you’ll get
- Parts and labour included
- £500 limit per claim, up to £2000/year
- No excess to pay
- Temporary repair when waiting for a permanent fix
- An authorised tradesperson to carry out repairs
- Accommodation for three nights of up to £250 per night, if necessary
What’s included in the cover?
Windows insurance
- Cracked or broken external windows, including glazing of conservatories attached to the home
- Broken external windows – we’ll provide a temporary repair until a permanent fix can be made
- Repair against vandalism or break-ins – must be reported to the police
- Specialist windows replacement up to the claim limit
Locks insurance
- Damaged external window locks or door locks
- External door mechanisms when the door can’t be opened, closed or the security of your home is compromised
- Window mechanisms when your window can’t be closed or the security of your home is compromised
Roof insurance
- Repairs to angled/pitched tile or slate roofs
- Lost, dislodged, or damaged roof tiles and clay, zinc, or copper ridge tiles
- Water ingress from ridge tiles that need re-pointing
- Glass roofs that are part of a conservatory which is attached to your home
Pest insurance
- Treatment of wasp, bees or hornet nests
- Removal of cockroaches within your home
- We’ll pay for the treatment or removal of mice, rats and squirrels from your home
What's not included in the cover?
- Normal day-to-day maintenance
- Damage to home contents or costs of redecoration
- Pre-existing faults
- Risks normally insured under household contents or other insurance
- Deliberate damage or faults caused by someone else you used for repairs
- Home improvements
- Cosmetic damage
- Replacement of doors or window frames
- Internal glazing
- Locks / keys - Repairs or replacing door entry fobs
- Roofs - flat, tarpaulin, plastic, thatched, felt or glass roofs (other than conservatory)
- Roofs - guttering or downpipes, chimney stacks or pots
- Roofs - multi-occupancy or multi-usage block or building
- Any issues or pest infestations in outbuildings, sheds, greenhouses or garages that are not attached to your home building, or in any land belonging to the home
- Any claims if your home is left unoccupied for more than 30 days at a time
Important documents
What we provide. Overnight accommodation
If your home becomes uninhabitable, we’ll pay up to £250, including VAT per night for a maximum of three nights for you and your pets, plus provide transport to the overnight accommodation.
Our partnership, your benefit. AXA and us 2
We’ve partnered3 with AXA, one of the largest insurance companies in the world. They’ve been helping customers for over 200 years, protecting their homes against the unexpected.
Together we offer Windows, Locks, Roof and Pest cover, so you can enjoy peace of mind knowing you have greater protection for your home.
Frequently Asked Questions
How soon can I claim on the policy?
When you first take out a new policy you cannot make claim within the first 14 days.
Does my policy have a limit?
Each claim you make during the twelve-month period of cover is limited to £500 per claim including parts, labour and VAT and the total policy limit is £2,000 including parts, labour and VAT for the period of insurance.
In addition, you and your family are entitled to overnight accommodation for three nights, up to a value of £250 per night, if your home becomes uninhabitable as a result of an event that is covered under your Windows, Locks, Roof and Pest Cover policy. This is available when a repairer has been to your home and deemed it uninhabitable.
How fast will you respond if I have a claim?
We normally get to 90% of claims within 24h from the point that the claim has been accepted. However, this is not always possible due to circumstances out of our control such as extreme weather conditions. In some cases, particularly where parts are required, subsequent visits may be required.
I’ve purchased my cover, but can I cancel it?
Yes, you can cancel at any time by emailing home.admin@axa-assistance.co.uk, or calling 0800 077 8367 (Mon-Fri 9am to 5pm, excluding Bank Holidays).
If you cancel within the first 14 days, you'll receive a full refund of your yearly payment or your first monthly payment, depending on how you pay.
If you cancel after 14 days and you pay annually, you'll receive a partial refund based on the number of months remaining on your policy. If you pay monthly, your payments will stop from the point of cancellation.
We need three working days to cancel any payments. So if you cancel the day before your monthly payment date, we may not be able to cancel immediately and the payment will still be taken. And if you've already made a claim on your policy, you may not be entitled to a refund.
For more information, you can find full cancellation details in your policy wording document.
How do I renew my policy?
Your policy will be set to auto-renew and we will send you a renewal reminder not less than 21 days before renewal.
How do I contact you?
Please call 0800 077 8367 or email home.admin@axa-assistance.co.uk with your policy number to hand. Telephone lines are open Monday to Friday 9am – 5pm excluding Public Holidays.
For claims telephone lines are open 24 hours per day, 7 days per week.
Need to get in touch?
The quickest and easiest way to make a claim is by doing it online here. Or you can call us on 0800 077 8397* – our lines are open 24 hours a day, 7 days a week.
If you want to change or cancel your policy, email home.admin@axa-assistance.co.uk, or call us on 0800 077 8367*. Lines are open 9am-5pm Monday to Friday (excluding Bank Holidays).
*We may record calls to improve our service to you. Calls to 0800 numbers are free. Call charges to 03 numbers will cost you no more than 01 or 02 numbers, please check with your phone provider.
Legal information
Or £105.84 a year. Inclusive of Insurance Premium Tax IPT.
In partnership with Inter Partner Assistance S.A. (FCA number 202664) and AXA Assistance UK Limited (FCA number 439069). British Gas Services Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register number [490568].
British Gas Windows, Locks, Roof and Pest Cover policies are underwritten by Inter Partner Assistance SA. Inter Partner Assistance SA is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664), subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.
Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.British Gas Services Limited (FCA number 490568) earns commission for selling Windows, Locks, Roof and Pest cover on behalf of AXA Assistance (UK) Ltd, underwritten by Inter Partner Assistance SA (the Insurer). Commission paid by the Insurer to British Gas Services Limited is included within your quote and is not an additional charge paid by you.