Plumbing and drains cover
So you can spend less time worrying about broken pipes and blocked drains – and more time enjoying your home.
Covid-19: We’re getting back on track this spring
As restrictions start to ease, we’re now able to help customers with non-essential jobs again. However, please bear with us whilst we get back to normal – we’re also working really hard to catch up on appointments we had to cancel over the winter due to the pandemic.
To find out more, please read our Covid-19 FAQs.
Our Plumbing and Drains cover products
50% of new customers pay the price shown or less, with a £60 excess. But you may pay more depending on where you live. Once you choose your product and enter your postcode, we will confirm the actual price.
Can’t find the right cover?
Check out our full HomeCare range to help decide which product is right for you.
If you are running a business, please visit our British Gas business website
Frequently asked questions
What happens to my renewal price after the first year?
The price you’ll pay at renewal is likely to increase as your introductory price will have ended, but it will be tailored to your specific details. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.
Can I control my account online?
Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, book an engineer and submit a meter reading if you have energy with us. We’ve even got a free smartphone app.
Why am I getting a different price, after entering my address?
We use information about your location to tailor the price you pay for HomeCare cover. Factors such as water hardness and property type may influence claims costs, which is reflected in your price.
What does an annual service include?
This is a visit we carry out in each contract year[3] to check your boiler and central heating system or gas appliance (depending on what is included in your agreement) are safe and working correctly.
Can I speak to someone if I have a question?
You can call us on 0333 202 9604. Monday to Friday: 8am - 8pm, Saturday 8am - 2pm. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
British Gas is a trading name of British Gas Services Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales (No. 03141243). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
All parts and labour are included. Conditions apply.
Your call out history is taken into account at renewal.
Your annual services may be more than 12 months apart.