Keep things flowing with plumbing and drains cover
From pipes that get blocked to taps that keep dripping, there are loads of things that can go wrong with your plumbing and drains. But with our cover, you won't need to worry about any of them!
Everything’s included
All parts and labour are included with your cover.
Helpful engineers
Our friends at Dyno are ready to fix your problem.
No limits on repairs
Unlimited call-outs – and no cap on claims either.
Same day saviours
We attend 99% of emergencies the same day when booked before 4pm.*
*Based on 12 months data up to March 2025. Emergencies include severe leaks, no fresh water, no useable toilet and overflowing sewage.
Choose your level of Plumbing and Drains cover
From blockages or bursts to leaks, our Plumbing and Drains Cover keeps you ready for the unexpected. Geographic restrictions apply.
Already covered?
Plumbing & Drains
Estimated price (£60 excess)
From
- Plumbing
- Drains
What’s included?
- Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
- Unblocking and repairing your drains and waste pipes to restore flow
- Accidental damage
- Up to £1,000 to gain access and make good for each repair
What’s not included?
- Claims in the first 14 days
- Showers and their parts, shower pumps, sanitary ware and sealant
- Shared drains
- Faults caused by someone else you used for repairs or design faults
Classic
Estimated price (£60 excess)
Now
- Annual boiler service
- Boiler and controls
- Central heating
- Plumbing
- Drains
What’s included?
- Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder
- Annual service of your boiler to make sure it's running safely and efficiently. Your annual boiler services may be more than 12 months apart
- Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
- Unblocking and repairing your drains and waste pipes to restore flow
- Accidental Damage
- Up to £1,000 to gain access and make good for each repair
What’s not included?
- Claims in the first 14 days
- Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler
- Showers and their parts, shower pumps, sanitary ware and sealant
- Shared drains
- Faults caused by someone else you used for repairs or design faults
Dyno, your local experts
Dyno is part of the British Gas family of companies. When you're covered with us, their nationwide plumbing and drainage experts are ready to keep everything flowing smoothly in your home.
Whether it's something unexpected like a blocked drain or just a routine repair to your plumbing, we'll fix the issue before it becomes a big problem. And if it’s an emergency, we’re here for you 24/7.
How much could you save with cover?
An issue with your plumbing and drains can be a nightmare. It can land you with big bills too. Here's what you'd typically pay* for the kind of repairs you get for free with our cover.
Leak detection and repair: £132
Unblocking an outside drain: £234
Replacing a hot water cylinder: £1,100
*Based on data from Dyno
What our customers think of us on 
Outside drain blocked. Contacted British Gas late afternoon, Dyno Rod attended 10.30pm. Problem sorted, drain cleared. Very good service.
I had a really bad pipe leak. British Gas sent Jack from Dyno the next day. He was friendly, professional and did an excellent job.
Absolutely amazing! Our Dyno engineer Ryan was polite, courteous, and professional and went above and beyond - he stayed until 7.45pm to fix my leaking toilet.
Important documents
Frequently asked questions
What is plumbing and drains cover?
Plumbing and drains cover is an insurance product that combines plumbing cover and drains cover. If you ever have any problems with your home's plumbing or drains, just go online and book an appointment. One of our Dyno experts will be round to fix things. All parts and labour are included as part of the service, and you also get unlimited call-outs all year round.
Why would I choose plumbing and drains cover?
Plumbing and drains cover is a great way of getting extra peace of mind, but it's not generally seen as an essential type of cover like home insurance for homeowners. It's especially useful for people who don't have a network of trusted tradespeople because you have the reassurance that comes with 24/7 access to experts from Dyno – one of the leading names in the industry.
What happens to my renewal price after the first year?
Your price at renewal will likely increase, but you'll get a reminder. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.
Why am I getting a different price after entering my address?
We use information about your location to tailor the price you pay for plumbing and drains cover. Factors such as water hardness and property type may influence claims costs, which is reflected in your price.
Can I speak to someone if I have a question?
You can call us on 0333 202 9668* Monday to Friday: 8am - 8pm, Saturday 8am - 2pm.
*We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
How do I cancel my cover?
There are three ways you can cancel your cover:
- Start a live web chat
- Call us on 0333 202 9343
- Or write to us at HomeCare Membership Office, Murdoch House, Bothwell Road, Uddingston, G71 7UD
Our call centre and web chat teams are available Mon to Fri, 8am-8pm and Sat to Sun, 8am-6pm.
If you cancel within the first 14 day of your cover start date, we’ll give you a full refund minus charges for work completed prior to cancelling. We call this the ‘cooling-off period’.
If you cancel after 14 days, we will refund any premiums paid for the remaining insured period, less any administration fees. Where a repair or service has taken place, you may have to pay the remainder of your annual premium.