Plumbing and drains cover
From blocked drains to problem pipes, choose from our range of cover and we’ll get your home flowing in no time.
- Help for those everyday emergencies – even a drippy tap
- Fixing all your home plumbing, including outbuildings and water supply pipes within the property boundary
- Unblocking or repairing drains and waste pipes
- Accidental damage
Our HomeCare cover
Why choose HomeCare?
From the essentials through to our most complete cover, our HomeCare packages keep you ready for the unexpected. To get started, see which excess option’s right for you. Geographic restrictions apply.
Plumbing & Drains
- Plumbing
- Drains
What’s included?
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property
Unblocking and repairing your drains and waste pipes to restore flow
Accidental damage
Up to £1,000 to gain access and make good for each repair
What’s not included?
Showers and their parts, shower pumps, sanitary ware and sealant
Shared drains
Faults caused by someone else you used for repairs or design faults
HomeCare Three
- Annual boiler service
- Boiler and controls
- Central heating
- Plumbing
- Drains
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
Annual service of your boiler to make sure it's running safely and efficiently.
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property.
Unblocking and repairing your drains and waste pipes to restore flow.
Accidental Damage.
Up to £1,000 to gain access and make good for each repair.
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler.
Showers and their parts, shower pumps, sanitary ware and sealant.
Shared drains.
Faults caused by someone else you used for repairs or design faults.
HomeCare Four
- Annual boiler service
- Boiler and controls
- Central heating
- Plumbing
- Drains
- Home electrics
What’s included?
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
Annual service of your boiler to make sure it's running safely and efficiently.
Repairs to the plumbing system in your home and outbuildings and the water supply pipe within the boundary of your property.
Unblocking and repairing your drains and waste pipes to restore flow.
Repairs to the mains electrical system and wiring in your home and outbuildings.
Accidental Damage.
Up to £1,000 to gain access and make good for each repair.
Repairs or replacement of your electric vehicle charger unit following breakdown, accidental damage, or damage caused by vandalism or theft, subject to terms and conditions.
What’s not included?
Removing sludge or scale or repairing the damage it causes if we tell you it might be a problem for your system or boiler.
Showers and their parts, shower pumps, sanitary ware and sealant.
Shared drains.
Faults caused by someone else you used for repairs or design faults.
Electrical appliances, cooker hoods or extractor fans over 15cm diameter.
Important documents
What our customers think
Need a repair? Book an engineer
If you’ve got a blocked drain, dripping tap or burst pipe, expert help is just a few clicks away.
Frequently asked questions
What happens to my renewal price after the first year?
The price you’ll pay at renewal is likely to increase as your introductory price will have ended, but it will be tailored to your specific details. If you’re paying by direct debit, you will automatically renew, however you can still choose to change or cancel your contract, we'll contact you before your renewal date to remind you.
Can I control my account online?
Yes, with an online account you can arrange a service visit, find out what’s happening with your appointment, book an engineer and submit a meter reading if you have energy with us. We’ve even got a free smartphone app.
Why am I getting a different price after entering my address?
We use information about your location to tailor the price you pay for HomeCare cover. Factors such as water hardness and property type may influence claims costs, which is reflected in your price.
What does an annual service include?
This is a visit we carry out in each contract year 3 to check your boiler and central heating system or gas appliance (depending on what is included in your agreement) are safe and working correctly.
Can I speak to someone if I have a question?
You can call us on 0333 202 9668 1 Monday to Friday: 8am - 8pm, Saturday 8am - 2pm.
Additional information
We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.