Plumbing or drains problem? We can help
Whether it’s a blocked drain or dripping tap, our friends at Dyno are here to fix all sorts of problems, big or small.
Plumbing and drains repair and cover
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Finding an emergency plumber can be a minefield. So after we’ve fixed your immediate problem, why not get your plumbing and drains covered for the next 12 months?
If you have any other problems, one call to our 24/7 emergency helpline and we’ll be round to fix things ASAP. 1
We’ll come and take a look at the problem and fix it, along with any other directly related problems we find.
If we find any unrelated problems (e.g. if you’ve called us out to fix a burst pipe, but we find a blocked drain), we’ll give you a separate quote for that job.
We’ll then cover future repairs to your plumbing and drains for the next 12 months. That means unlimited plumber callouts, 24/7, all year round.
Join over 1.8m customers who rely on our plumbing and drains cover to protect their homes.
- We’ll fix the first fault and other directly-related faults from £79
- 12 months of ongoing plumbing and drains cover from £9.50 a month 2
- Repairs to the plumbing system in your property and to the water supply within your property boundary
- Unblocking and repairing drains and waste pipes
- Cost of parts and labour (conditions apply), and up to £1,000 to gain access
- Accidental damage
What’s not included
- Shared drains
- Showers, shower pumps, sanitary ware and sealant
- Damage caused by someone else you used for repairs, or design faults
- Initial repair doesn’t include water supply pipes and cylinders or cost of gaining access to make repair
One-off repair for plumbing and drains
for plumbing repairs
One of our experts will come and take a look at the problem for free and give you a fixed-price quote for the job.
You’ll get a 3-month guarantee on the repair – so if the same problem happens again, we’ll come back and get it sorted.
We’ll come and take a look at the problem for free and give you fixed-price quote for the job. If you’re happy with the quote, we’ll do our best to start the work on the same day.
If you decide not to go ahead with the work, you won’t be charged anything.
To give you a rough idea of how much it’ll cost, the average plumbing repair comes to about £154 and the average drains repair is around £175 – but it depends on where you live and how big the problem is.
- A fixed-price, no-obligation quote with no hidden fees
- A three-month guarantee on the repair
- Our engineers will always provide a fully detailed quote upon inspection
What’s not included
- Our 12-month ongoing cover
Dyno plumbing and drains services. Local experts you can trust
Dyno is part of the British Gas family of companies. We have a nationwide network of plumbing and drains experts who are here for you, 24/7.
Whether it’s an emergency like a blocked drain or just a routine repair, we’ll give you a fixed price for the job – and all repairs are guaranteed for 3 months.
For ultimate peace of mind, choose Repair and Cover. We’ll fix the problem and give you a year’s cover for any other issues you have with your plumbing and drains.
Three reasons to get a repair with us
Book a time to suit you
We've got lots of slots to choose from, so you can book an expert plumber at a time that works for you.
Pay a fixed price
We'll give you a fixed-price, no-obligation quote to fix the problem. If you go ahead with it, all parts and labour will be included (conditions apply).
No call-out charges
We won't charge you for popping round to assess the problem.
Terms and conditions
Frequently asked questions
What happens if you can’t fix my problem?
It’s up to you. Our engineer will tell you straightaway and talk you through your options. If you decide not to go ahead with the work, you won’t be charged.
What happens if you find more than one problem?
Your quote is only for the work we've already agreed with you. If it’s related to the original problem, we’ll repair it as part of our fixed price. If there are any unrelated faults, for example if you’ve called us about a leaking pipe but ask us to fix a blocked drain, we'll provide a separate quote for each repair. We’ll then cover future repairs to your plumbing and drains for 12 months.
What if I still have questions about repairs?
Just give us a call on 0333 202 9567. We’re here all day, every day to help. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
And if I want to cancel?
If we haven’t started work on your Plumbing or Drains, you have a 14-day cooling-off period beginning the day we deliver any parts OR the day you accept our quote (assuming the job needs labour, but no extra parts). If you’ve asked us to start the work before the 14-day cooling-off period finishes, we’ll charge you for the work we’ve already done and any parts we’ve installed for you. If you’ve gone for the repair and ongoing cover option and you want to cancel your cover, you'll have a cooling off period of 14 days from the day the cover starts or, if later, the day you receive your policy documents. You might have to pay a cancellation charge if we’ve already done work under your HomeCare agreement.
What should I do if I already have HomeCare?
If you already have HomeCare, you can go ahead and book your repair from your online account. You don’t need to choose the repair and cover or the one-off repair options.
8am to 8pm Mon-Fri & 8am to 6pm Sat/Sun. We may record calls to help improve our service to you. Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.
Prices may vary depending on where you live.