Our commitments to you

We always aim to be open and transparent with our customers. Here you’ll find all the important documents and policies that regulate everything we do as a trusted energy supplier in the UK.

Keeping you and your data safe

Privacy policy

Find out how we use, store and look after your personal data across all our products and services.

Read our privacy policies

Cookies policy

Learn more about the types of cookies we use and how to set your preferences.

Read our cookies policy

Responsible disclosure policy

This plays an important part in keeping all the data we hold about our customers secure. Here’s how it works.

Report a vulnerability

About our service

Terms and conditions

Everything you need to know about using our website and the British Gas app.

Read our terms and conditions

Legal information

Find all the legal information for each of our products and services here.

Read our legal information

Complaints

Learn about our complaints process and how we’ll work to resolve your issue.

Make a complaint

Useful information

We’ve put together some handy leaflets that can help you with the most common questions we get from our customers.

See our leaflefts

Declaration of conformity

Energy Data Assets

EU Declaration of Conformity

Smart Energy Display

  • Download declaration of conformity for the Smart Energy Display (TL8 & TL9)

WEEE

To avoid environmental and health problems due to hazards substances in electrical and electronic goods, products marked with a crossed out wheeled bin (see below) should not be placed into your household rubbish bin. Instead, when they are unable to be re-used, they should be recycled.

 

 



Electrical and electronic equipment (EEE) is regulated to reduce the amount of waste electrical and electronic equipment (WEEE) incinerated or sent to landfill sites. Reduction is achieved through various measures which encourage the recovery, reuse and recycling of products and components.

British Gas (Centrica PLC) fulfil their obligations through membership of the WEEE Distributor Take Back Scheme and is providing consumer recycling information using www.recycle-more.co.uk in accordance with WEEE regulations.

Heating

  • Download UKCA DoC (WS3) BG 2 Wire Electro-Mech Thermostat - rev2.0
  • Download DoC (WS4) BG 3 Wire Electronic Thermostat - rev3.0
  • Download DoC UKCA (BR2, BGSR011) BG Wireless Receiver - rev2.0
  • Download DoC UKCA (WL2) BG Wireless Thermostat - rev2.0