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Learner to leader - case study - Iain Bell

  • As a 16-year-old British Gas apprentice in Glasgow, Iain Bell could never have predicted that 31 years later he would be managing a team of more than 100 people in London
  • Now, aged 47, Iain is Operations Manager at British Gas, and heads the company’s central London patch of 140 home service engineers
  • He also leads a unique team of five lamplighters, responsible for lighting London’s 1,500 traditional gas lamps every evening
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British Gas shows the lead in rewarding loyal customers

  • British Gas Rewards will operate from April, backed by an investment of £100m
  • An exciting range of market-leading innovative products and bundles to be unveiled in the coming months
  • British Gas committed to continuing to drive improvements in customer service, and to sustain investment in technology for customers
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British Gas extends its price freeze until August

British Gas, owned by Centrica plc, today announces that it will extend its price freeze for its customers on its standard energy tariff until August. Despite increases in external costs, in the last year British Gas has consistently offered one of the cheapest standard energy deals available, made possible by significantly reducing our own costs. Our standard tariff continues
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British Gas Business - statement on Ofgem announcement

  • British Gas Business has agreed to pay £9.5 million in compensation to customers, and to the Money Advice Trust (which provides the Business Debtline service).  
  • Payment arises after British Gas Business self-reported to Ofgem some issues following the implementation of a new customer billing system.
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