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British Gas urges those in need to claim £140 off their energy bills

The Warm Home Discount Scheme is a five-year scheme introduced by Government and delivered by the larger energy suppliers. It helps those in need with their winter energy costs by paying a credit onto the energy account of the qualifying account holder.

Of the major suppliers, British Gas has set the broadest eligibility criteria for receiving this discount and has no restrictions on the number of customers who can sign up.

Registrations will be open on 1st May. To be eligible customers must:

  • Be receiving the Savings or Guarantee & Savings element of the State Pension Credit
  • Be receiving eligible Means Tested Benefits
  • Have a household income below £16,190 and have a disability or long term illness
  • Or have a household income of below £16,190 and be spending more than 10% on fuel for adequate heating (usually 21 degrees for the main living area)
Last year, British Gas paid £135 WHD payments to over 580,000 customers, and in addition paid a winter top up payment of £60 per duel fuel household. It expects to spend more than £300m during the course of the five-year scheme. Consumers must apply each year to qualify for the payment, so British Gas is urging customers to get in contact to ensure they receive it.

Ian Peters, Managing Director of Residential Energy at British Gas, said: “We do a lot to help people who are struggling with their energy bills. We do this through a combination of industry, Government and British Gas initiatives and last year we spent more than £380 million helping our elderly, disabled and most in need customers.

“No one should be left in the cold in Britain today and there are a wide range of schemes and services to help people heat their homes. We are continuing to look at new ways we can help our customers who are struggling. Anyone who’s worried about rising costs can – and should – contact their energy provider or a relevant charity to discuss the help available.”

Applications can be made by calling the British Gas Home Energy Care team (for credit meter customers) on 0800 072 8625 or our Here to Help team (for Pay as you Go customers) on 0800 294 8604. Alternatively, customers can apply online at

People who receive Pension Credit Guarantee or Pension Credit Guarantee and Savings, should automatically qualify for this year’s rebate of £140. The Department of Work and Pensions will send a letter to all those who qualify around September time, confirming their supplier will make the payment.

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