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British Gas chooses Croydon to trial new online home repairs service

  • Leading energy and home services provider pilots its latest innovation in Croydon
  • Accredited ‘Local Heroes’ to tackle plumbing issues, backed by British Gas guarantee
  • Feedback from Croydon residents to help shape future of service

29th February 2016: British Gas has developed a new online service to provide home owners with an easy way to manage home repairs, and has chosen residents in Croydon to test it.

The new service, called Local Heroes, has been designed to alleviate the stress that can be caused after something has gone wrong and the homeowner invites an unknown person to fix it, with no guarantee of reliability or cost.

Local Heroes works by putting Croydon residents in touch with a British Gas-accredited local tradesperson online. On the website the homeowner can quickly describe the problem and be provided with an instant quote. A Local Hero is found within 10 minutes. All worked is guaranteed by British Gas for a period of 12 months, and payment is only taken once the job is complete.


The trial in Croydon will focus exclusively on people who are in need of a plumber. Jobs will initially be carried out by Dyno engineers based in the borough, with other accredited local tradespeople to be included later in the trial.   The trial will run for a period of around three months and other home services will be added in the future

Phil Kohler, Product and Propositions Director at British Gas commented: “Whether it’s a repair, routine maintenance or an improvement, you can’t take chances with your home. That’s where our latest innovation, Local Heroes, comes in.  

“Accredited local tradespeople in Croydon - our Heroes - will carry out home repairs, backed by the confidence that four million people across the UK already trust British Gas to help look after their home.

“Croydon is a great area for us to trial the service, with its high number of property owners. The feedback that we receive from customers in the area will be crucial in helping us to develop and grow the service.”

To find out more or to book a Local Hero, go to:

For more information contact:

Bieneosa Ebite
British Gas

British Gas is Britain’s leading energy supplier, and serves around 11 million homes in Britain – nearly half the country’s homes – as well as providing energy to around half a million British businesses. British Gas provides value for money, dedicated customer service, innovative energy solutions and the highest quality Homes Services expertise in the country. Find out more at

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