Search press releases

Advanced search options

Spring's here but British Gas engineers are still in demand to fix boilers

  • British Gas expects to fix thousands of boilers across Britain on the first weekend of spring
  • National Distribution Centre equipped to ensure spare parts reach customers quickly
  • Millions of spare parts were delivered to engineers during winter

3rd March 2016: Spring may have arrived but with temperatures expected to dip to -2C this weekend British Gas expects to visit more than 12,000 homes during this period, to carry out vital boiler maintenance and repairs.

To meet this demand, British Gas’ huge National Distribution Centre in Leicester, the heartbeat of its business, is on standby to deliver spare parts to engineers across the country.

The National Distribution Centre operates through a state-of-the-art automated system to ensure it can send any of its 40,000 stock lines, ranging from tiny washers to huge heat exchangers, to around 8,000 British Gas engineers, in any part of the country, by 7.30am the following morning.

The Centre has already distributed more than 3.9 million parts during winter, with 148,296 requests for carbon monoxide detectors, the most requested item.

Matthew Bateman, Managing Director of Residential Services at British Gas, commented: “Our National Distribution Centre is the biggest distribution centre of gas and electrical parts in Europe. It enables us to provide a consistent, quicker and flexible service to customers who book utility repairs and services in their homes whatever the season.” 

You can view what a typical day at British Gas’ National Distribution Centre looks like through this specially created time lapse video: https://youtu.be/V-vFlu51SpM

Notes to editors

  • British Gas has more than 8,000 engineers who serve more than four million homes across the country, providing support when things go wrong in the home – such as broken boilers, faulty electrics or leaking pipes.
  • Last year British Gas got to 9 out of 10 boiler breakdowns among its HomeCare customers on the same day, when called before noon.
  • British Gas’ HomeCare service provides customers with unlimited callouts*, and covers the costs of both parts and labour**.
  • In 2015, British Gas installed more than 100,000 boilers

 

*Your breakdown history will be taken into account in determining next year’s pricing; see terms and conditions at britishgas.co.uk/homecare-terms

**Limits and exclusions apply in certain circumstances

For more information contact:

Bieneosa Ebite
British Gas
08001077015
bieneosa.ebite@britishgas.co.uk

British Gas is Britain’s leading energy supplier, and serves around 11 million homes in Britain – nearly half the country’s homes – as well as providing energy to around half a million British businesses. British Gas provides value for money, dedicated customer service, innovative energy solutions and the highest quality Homes Services expertise in the country. Find out more at www.britishgas.co.uk.


Share release