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Mark Hodges, CEO British Gas: Speech to Utility Week Congress

  • Improving service, increasing performance and driving growth in a disruptive environment

Thank you for having me at this Utility Week Congress – it’s an important and valuable opportunity to consider the changes that are rapidly transforming the markets in which we operate.

I’m going to talk about the future – and what a post-CMA world may hold for customers.

My focus today will primarily be on residential customers.


To read Mark Hodges' Utility Week speech in full, please click here.

British Gas is Britain’s leading energy supplier, and serves around 11 million homes in Britain – nearly half the country’s homes – as well as providing energy to around half a million British businesses. British Gas provides value for money, dedicated customer service, innovative energy solutions and the highest quality Homes Services expertise in the country. Find out more at

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