Submit a smart meter read

Worried that your smart meter has lost communication?

We’ve made it quick and easy to give us your meter readings. It’s a simple way to make sure your bills and payments are accurate. Simply complete your details below and we'll update your account within 48 hours. The updated meter read will show in your online account summary and will be used to calculate your next bill when it's due.

You should be able to find this on any bill or statement from British Gas.
You should be able to find this on any bill or statement from British Gas.
Economy 7 meters have two sets of meter readings. On your meter they could be labelled as ‘Normal’ (High, Day or Rate 1), and ‘Low’ (Night, or Rate 2).
Enter your gas meter reading into the box below, including any zeros at the beginning. Don’t worry about the red numbers or anything after the decimal point.
Enter your electricity meter reading into the box below, including any zeros at the beginning. Don’t worry about the red numbers or anything after the decimal point.
Submit details