Submit a meter reading
We appreciate everyone's got better things to with their day than sending us a meter reading. But it means you'll get accurate bills. And only ever pay for the energy you use.
If you've got a smart meter or a prepayment meter, you don't need to submit any readings. Your meter will do this automatically.
Ways to submit your readings
Your online account
Send us your meter readings in a couple of clicks.
Mobile app
Send your meter readings in a few taps with our British Gas Energy app.
Over the phone
If you want to give a meter read over the phone, just use our automated service.
Don't have an account?
If you don't have an account with us, or if you have a smart meter and need to submit a reading, use this form.
Other meter readings
New to British Gas?
We'll need an opening meter reading to get your account set up.
Got a Feed in Tariff?
If you need to provide a meter reading just click below and fill out the form, or you can email us at: feedintariff@britishgas.co.uk
Smart Export Guarantee
If you have small-scale, renewable technology you can join our Smart Export Guarantee scheme. It means you can get paid for energy you generate and export to the grid.
Get moved in
Moving into a new property? Find out how to set up your supply.
Why should you give a meter read?
- An up-to-date meter reading helps us make sure you're paying the right amount for your energy.
- Regular readings help us to keep a better track of how much energy our customers are using, so we can manage supply more effectively and use more renewables.
- Knowing your meter reading means we can spot any issues early and get them fixed more quickly.
Get Smart!
Get a smart meter installed by us for free. So you never have to dig around in that dark cupboard again.
Frequently asked questions
Can I call to give a meter read?
The quickest way to give a meter read is online or via our app. If you want to give a meter read via the phone you can use our automated service, you’ll just need your customer account number and meter reads to hand.
If your customer account number starts with an A or BGX then call 0330 054 5340.
Lines are available 24/7.
What happens if I don't submit a read?
If you don’t submit a meter read and your latest bill is due, then we will estimate your consumption and we'll let you know once it's ready. Your bill will reflect any price changes which may happen.