Moving home. Pay As You Go meters
A Pay As You Go meter, also called a prepayment meter, allows you to pay for your energy as you use it. Just top-up the meter with credit and away you go.
What do I need to do?
If you've just moved into a new property with a Pay As You Go meter, you'll need to let us know so we can send you a card/key if you need one.
If there's already a card/key for the meter, you can use that to top-up. Just let us know you've moved in so you don't pay for the previous customer's usage.
How do I get a card/key?
Let us know you’ve moved in, and we’ll send you a key/card. If you need to top up and your key/card hasn't arrived yet, you can:
- Get a new gas card at your nearest Payzone energy key/card stockist. To activate it, put your new card in the meter and leave it in for one minute.
- For electricity, call us on 0330 100 0303 and we'll give you a reference number. After 30 minutes, take this to your nearest Payzone energy key/card stockist, and they'll give you your new electricity key.
I have a Smart Pay As You Go meter
If you have a Smart Pay As You Go meter, you don’t need a top-up card/key - just top-up online or through our app. You’ll need to set up an online account to do this.
Moving out of a home with a Pay As You Go meter
Let us know when you're moving out so we can close your account and refund you for any credit you are owed, so that it’s not left on the meter.
Can the meter be switched back to credit?
Once you've moved in, you can switch to a credit meter - we'll just need to do a few extra checks.
Something not right?
If you’re having problems with your meter, or can't top-up, check out troubleshooting guide for more information.
Pay As You Go Help: 0330 100 0303
If you are off-supply, you can call this number 24/7 every day, all year.
For all other enquiries, please call between 9am - 5pm Monday to Friday.