Your account

Everything at your fingertips - from booking an engineer to exciting rewards and more

Benefits of having an online account

Join Rewards

  • Access exciting offers and giveaways
  • Get exclusive member benefits
  • Keep track of your rewards

Submit meter readings

  • Improve the accuracy of your bills
  • Say goodbye to estimated bills
  • Book your free smart meter installation

View your energy bills

  • View & pay bills in one place
  • Manage your Direct Debits
  • Check you're on the best deal

Book an engineer

  • Book breakdown appointments
  • Schedule an Annual Service Visit
  • Track the status of your appointments

Monitor your usage

  • See how much energy you've used
  • Compare with other customers
  • Learn energy saving tips

Moving home

  • Use our online service to get going
  • Transfer products to your new home
  • Move out of an existing property

Our way of saying thank you.

Treat the family (or yourself!) on us.


Get big discounts on things like family days out and great restaurants, plus some of our other products and services.


We love treating our customers to things like movie nights, drinks and ice cream, plus more practical gifts like free energy with loyalty days.

Prize Days

Win tickets to see your favourite acts live at The O2, free holidays, Wilbur Toys and MORE. Come see what's up for grabs!

Book and manage your engineer appointments

From faulty boilers to blocked drains or broken light switches, you're just a few clicks away from booking an engineer.

Book a repair

Book an engineer for your central heating, gas or electrical appliances, plumbing and drains.

Book an annual service

Received an email or letter reminder, book your annual service now in just a few clicks.

Already booked?

If you already have an engineer booked you can view, amend or cancel your appointment online.

Don't want an online account?

Here's some things you can do without one

Submit a meter reading

You can submit anonymously whenever your meter read is due.

Send an opening meter reading

If you've recently joined British Gas we require your opening reading.

Boiler and heating repair

Not an existing HomeCare customer
and need an engineer?