British Gas privacy notices

How we store, protect and use the information you give us

These are our privacy notices explaining your statutory rights and how we collect and use your personal data. They describe the processing activities that are carried out by British Gas Services Limited, Dyno-Rod Limited, and British Gas Trading Limited, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update these privacy notices from time to time to ensure they are always up to date and accurate. Any changes we may make to our privacy notices will be posted on this page, and we will communicate any significant changes to you.

British Gas Home Insurance and your personal data

For our Home Insurance and Glazing Locks Roof and Pests products, British Gas Services Limited is a data controller.

This is our privacy notice for our Home Insurance and Glazing Locks Roof and Pests products. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Services Limited, the purposes for which these activities are performed and the legal bases that British Gas Services Limited relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.


You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.  

You can also contact our data protection officer at privacy@centrica.com.

British Gas Home Energy and your personal data

When we supply energy to your home, the data controller is British Gas Trading Limited.

This is our privacy notice for the home energy supply. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our home energy supply, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.  

You can also contact our data protection officer at privacy@centrica.com.

British Gas Home Services and your personal data

For our HomeCare and On-Demand services, the data controller is British Gas Services Limited.

For our Central Heating and Installations services and our five year warranty, the data controller is British Gas New Heating Limited.

Our HomeCare and On-Demand and Central Heating and Installations services are referred to as the “Services” below.

This is our privacy notice for the Services. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to the Services, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

British Gas Rewards and your personal data

For our Rewards programme, the data controller is British Gas Trading Limited.

This is our privacy notice for Rewards. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Trading Limited, the purposes for which these activities are performed and the legal bases that British Gas Trading Limited relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. We will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.
 
You can also contact our data protection officer at privacy@centrica.com.

Home IQ and your personal data

For our Home IQ product, the data controller is British Gas Services Limited.

This is our privacy notice for Home IQ. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Services Limited, the purposes for which these activities are performed and the legal bases that British Gas Services Limited relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.  

You can also contact our data protection officer at privacy@centrica.com.

Dyno and your personal data

For our Dyno heating, plumbing & drains services, the data controller is Dyno-Rod Limited, which is part of the Centrica group.

This is our privacy notice for Dyno. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Dyno and our franchisees, the purposes for which these activities are performed and the legal bases we rely upon for these processing activities.

This notice applies to personal data we hold about individuals (such as company directors, or contacts on business accounts), including sole traders and partners. It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.  

You can also contact our data protection officer at privacy@centrica.com.

British Gas and your personal data: ECO

Under the Energy Company Obligation (ECO) scheme large energy suppliers, including British Gas, have to install energy efficiency measures into domestic homes.

Where British Gas has funded the energy efficiency installation which will take place or has recently taken place in your home as part of the ECO scheme, the data controller is British Gas Trading Limited.

This is our privacy notice for ECO. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to ECO, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

British Gas Feed-in Tariff Scheme and your personal data

When we are your Feed-in Tariff Licensee, the data controller is British Gas Trading Limited.

This is our privacy notice for our Feed-in Tariff Scheme. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our Feed-in Tariff Scheme, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

This notice applies to personal data we hold about individuals (including company directors, or contacts on business accounts, as well as sole traders and partners). It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,
Centrica Plc,
Millstream,
Maidenhead Road,
Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.