How we store and use your personal data. British Gas privacy notices

We want to be transparent about how we collect and use your data. Our privacy notices do just that.

Our privacy notices

These are our privacy notices explaining your statutory rights and how we collect and use your personal data.

They describe the processing activities that are carried out by British Gas Services Limited, Dyno-Rod Limited, and British Gas Trading Limited, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

If we change them

We may update these privacy notices from time to time to ensure they are always up to date and accurate. Any changes we may make to our privacy notices will be posted on this page, and we will communicate any significant changes to you.

British Gas and GDPR. How we protect your personal information

GDPR stands for General Data Protection Regulation. It’s a set of EU rules that aim to give you more control over your personal data, making it easier for you to get in touch with companies like us when you need to check or change something.

Got a question?

Email our Data Protection Officer

British Gas Home Insurance and your personal data

For our Home Insurance and Glazing Locks Roof and Pests products, British Gas Services Limited is a data controller.

Our privacy notice for our Home Insurance and Glazing Locks Roof and Pests products explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Services Limited, the purposes for which these activities are performed and the legal bases that British Gas Services Limited relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

Full British Gas Home Insurance privacy notice

British Gas Home Energy and your personal data

When we supply energy to your home, the data controller is British Gas Trading Limited.

Our privacy notice for the home energy supply explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our home energy supply, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

Full British Gas Energy privacy notice

British Gas Home smart meters and your personal data

If we supply your home with gas or electricity through a smart meter, British Gas Trading Limited is the data controller for the personal data we collect from your smart meter.

This privacy notice explains what data we collect from your smart meter and how we use it. It also explains your rights in relation to this data.

This notice doesn’t cover personal data we collect about you in other ways. To find out about all the personal data we collect and process about our energy customers, please see our privacy notice for British Gas Home energy here.

We may change this notice from time to time to make sure it is always up to date and accurate. Any changes we make will be posted on this page, and we’ll communicate any significant changes to you.

Full British Gas Home smart meters privacy notice

British Gas Home Services and your personal data

For our HomeCare and On-Demand services, the data controller is British Gas Services Limited.

For our Central Heating and Installations services and our five year warranty, the data controller is British Gas New Heating Limited.

Our HomeCare and On-Demand and Central Heating and Installations services are referred to as the “Services” below.

Our privacy notice for the Services explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to the Services, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

Full British Gas Services privacy notice

British Gas Rewards and your personal data

For our Rewards programme, the data controller is British Gas Trading Limited.

Our privacy notice for Rewards explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas Trading Limited, the purposes for which these activities are performed and the legal bases that British Gas Trading Limited relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. We will communicate any significant changes to you.

Full British Gas Rewards privacy notice

Dyno and your personal data

For our Dyno heating, plumbing & drains services, the data controller is Dyno-Rod Limited, which is part of the Centrica group.

Our privacy notice for Dyno explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Dyno and our franchisees, the purposes for which these activities are performed and the legal bases we rely upon for these processing activities.

This notice applies to personal data we hold about individuals (such as company directors, or contacts on business accounts), including sole traders and partners. It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

Full British Gas Dyno privacy notice

British Gas and your personal data: ECO

Under the Energy Company Obligation (ECO) scheme large energy suppliers, including British Gas, have to install energy efficiency measures into domestic homes.

Where British Gas has funded the energy efficiency installation which will take place or has recently taken place in your home as part of the ECO scheme, the data controller is British Gas Trading Limited.

Our privacy notice for Energy Company Obligation (ECO) explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to ECO, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

Full Energy Company Obligation privacy notice

British Gas Feed-in Tariff Scheme and your personal data

When we are your Feed-in Tariff Licensee, the data controller is British Gas Trading Limited.

Our privacy notice for our Feed-in Tariff Scheme explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by British Gas in relation to our Feed-in Tariff Scheme, the purposes for which these activities are performed and the legal bases that British Gas relies upon for these processing activities.

This notice applies to personal data we hold about individuals (including company directors, or contacts on business accounts, as well as sole traders and partners). It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

Full British Gas Feed in Tariff and Smart Export Guarantee tariffs privacy notice

Contact us

You can contact Centrica’s data protection officer in the following ways:

Write to us

The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire. SL4 5GD

Email

Send an email to privacy@centrica.com