92% of customers recommend our Home Services*. Reevoo.

Our boiler & heating cover makes sure you’re covered for any breakdowns or repairs, plus you can make sure everything’s working at its best with our optional annual boiler service. We’ll send one of our 6,500 engineers to fix your problem.

You can buy our products in any combination, individually or as part of a package.

Annual boiler service means we will arrange to inspect your boiler and controls, gas central heating system or gas appliance (depending on what is included in your agreement). This is to help make sure that they are safe and in good working order.

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Starting from:

£3.00 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

Starting from:

£5.00 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

Starting from:

£9.50 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

Starting from:

£11.50 per month[1]

Find out more

Boiler & controls

Central heating

Annual boiler service

About our boiler & heating products

HomeCare® - what you need to know
Boiler & heating packages

Boiler & heating packages - 1:00

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A few tips on choosing HomeCare®
  • Unlimited call outs every year.
  • Parts and labour included.[2]
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.
  • Optional excess.
 
About our HomeCare® packages

We won’t charge you for individual call outs and it's up to you whether or not you include your annual boiler service.

All our packages have boiler breakdown cover. But you can upgrade to lots of other HomeCare® options to include things like central heating, home electrics, plumbing and drain cover, too.

Other products you may be interested in

Our central heating breakdown package covers you for your boiler, controls, central heating, radiators, pipework and hot water system (including unvented and pressurised cylinders). So if your heating has a hiccup, we can help.

Boiler broken? There’s no need to panic. We have more than 6,000 highly-trained gas boiler engineers available who can help get your heating back on and your hot water running again.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Your breakdown history will be taken into account in determining next year's pricing. Price subject to change. Terms & conditions apply.

If you are an existing energy customer, and logged in to your British Gas online account, the prices you see will be inclusive of the Energy Customer Discount (ECD). The ECD is exclusive to customers who have energy with us when they purchase or renew a 12 month HomeCare® insurance contract. It does not apply to non-insurance HomeCare® service agreements, British Gas Home Insurance products and Glazing, locks, roof and pests insurance. The discount will be applied either annually or monthly, depending on how you pay. The discount will show as a credit on your statement under 'How your payments are broken down'. Only one ECD of a maximum of £12 is available per household in any 12 month period. Please consult your statement and HomeCare® terms & conditions to see which products you have. We reserve the right to withdraw the ECD in the future without notice.

[2] Limits apply, please see full terms & conditions.

* Based on 5,192 responses between 01/08/2014 & 31/01/2015.

We value the honest feedback of our customers, so we've partnered with Reevoo - an independent reviews service. Reevoo collects ratings and reviews from people who shop with us. Using a third party ensures there is no bias, editing or fake reviews.

British Gas Home Services reviews verified by Reevoo

Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.7
Scores 8.7 out of 10 based on 9408 reviews
10 out of 10

Mick

Hayes
Good service
Published on: 28 February 2015
9 out of 10

Graham

carmarthen
Just had new boiler ,gas workmen very good excellent ,only complaint took 6 days from
when old boiler broke down,to new put in .The weather at that time was very cold -4/5
as we are both pensioners we did try to get new boiler sooner.
Published on: 28 February 2015
8 out of 10

Marcus

manchester
staff are very helpful and knowledgeable.
Published on: 28 February 2015
3 out of 10

Patricia

East Grinstead
First problem is the timing of appointments if you have to leave your job to come back for an appointment 4 or 6 hours is too long a time frame, not all jobs are possible to leave for so long or at all, in our case teaching . Impossible to leave 30 kids during school hours. Secondly it took 4 visits to finally sort out our problem which has regularly occurred on a yearly basis about 2/3 weeks after our new boiler was installed by B Gas 5/6 years ago. Every time we have to call out an engineer they say that they have never seen a system like this before! Yet in was provided by and installed by B Gas! The problem this time took 2 weeks to sort out, a long period to be without the ability to heat water. After the second visit my daughter returned home to find water leaking from the unit all over the counter and kitchen floor. The guy who turned up for the emergency call out, which was caused by the visit of another engineer earlier in the evening, was not happy to be called out to a problem he had not caused and was rude and in his opinion it was not an emergency call out! Yet the leakage was due to a B Gas engineer's mistake a few hours earlier, he did nothing but complain for the whole of his visit which was over an hour. He wanted it fixed the following morning instead but there was no way I could be off school again! It took 2 more visits after this and several irate phone calls to the B Gas call centre getting a different person each time . So on the whole I would say no, in all honesty I could not recommend this service to anyone. I would also request a technical visit to survey this repeating fault with someone who understands the system installed by yourselves and to get to the bottom of this recurring nightmare!
Published on: 28 February 2015
10 out of 10

Frederick

First class engineer carried out work at my home. He was probably the most polite workman we have ever had. He went the "extra mile" to ensure that everything was done to my satisfaction and all he did would stand any inspection.
Published on: 28 February 2015
8 out of 10

david

Edgeley Stockport
We have always been very satisfied with all the dealings we've had with the people that have come into our home to service the central heating. Communication leading up to appointments is very good.
Published on: 28 February 2015