Cool off information
We're sure you'll enjoy being our customer
We’re committed to looking after your world. And we’re really pleased you’ve put your trust in us. But if you do change your mind, you can either complete the appropriate form below and send it back to us using the address at the bottom of the form, email us at firstname.lastname@example.org or call us free on 0333 202 9802*. You have 14 calendar days from the day after you sign up to your contract or tariff to tell us that you want to cancel.
We're here to help
If you have a question or need help, contact us now.
Call us on 0333 202 9802
* Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these. If you are hard of hearing or speech impaired and use a textphone, please call 18001 0800 072 8626.