Cool off information
We're sure you'll enjoy being our customer
We’re committed to looking after your world. And we’re really pleased you’ve put your trust in us. But if you do change your mind, you can either complete the appropriate form below and send it back to us using the address at the bottom of the form, email us at firstname.lastname@example.org or call us free on 0800 048 0202*. You have 14 calendar days from the day after you sign up to your contract or tariff to tell us that you want to cancel.
We're here to help
If you have a question or need help, contact us now.
Call us on 0800 048 0202
* Phone lines are open 8am-8pm Monday to Friday and 8am-6pm Saturdays. Closed bank holidays. Calls are free from a BT Calling Plan, Mobile and other providers charges may vary. Calls may be monitored and/or recorded for quality assurance and compliance purposes. If you are hard of hearing or speech impaired and use a textphone, please call 18001 0800 072 8626.